Content and Communications Analyst at Consumer Financial Protection Bureau in Washington, Washington DC

Job Description:

Summary
This position is located in the Consumer Financial Protection Bureau, Office of Consumer Response.

Consumer Response hears directly from consumers about the challenges they face in the marketplace, answers their inquiries about consumer financial products and services, brings their concerns to the attention of companies, and assists in addressing their complaints.

See our tips on the  application process  and  printable checklist  to ensure each step of the application is completed.

Responsibilities
As a CONTENT AND COMMUNICATIONS ANALYST, you will:

• Serve as an expert in Consumer Response to analyze internal and public-facing Consumer Response content (reports, dashboards, communications, presentations, blog posts, talking points, testimony preparation documents, manuals, trainings, etc.) to ensure it is consistent with and embodies the CFPB's mission and vision, adheres to CFPB's Consumer Response model, plain language requirements, style, and tone, and accurately and consistently reflects the work of Consumer Response. Provides Consumer Response staff with authoritative guidance about plain language writing and about the Consumer Response clearance policy and process.


• Identify opportunities to improve Consumer Response's processes for clearing Consumer Response content and consumer submissions, and works with the Senior Content and Communications Analyst to implement new ideas. Develop, analyze, and revise procedures specific to internal and external Consumer Response content and consumer submissions, including standards, distribution criteria, and storage. Analyzes and monitors interconnectedness of content and consumer submission policies and procedures with other Consumer Response and Bureau policies and procedures, revising as needed to ensure alignment.


• Coordinate, on day-to-day basis, Consumer Response's clearance participation at Consumer Response, Divisional, and Bureau clearance levels. Analyze and suggest edits to documents in clearance processes for consistency with Consumer Response model and messages, flags possible impacts on Consumer Response operations, engages stakeholders to mitigate risk, and escalates to Senior Content and Communications Analyst, as appropriate, where documents present significant challenges or risks for Consumer Response. Identifies and assesses key areas of communications overlap among Consumer Response programs and throughout the Bureau.

• Occasional travel - Per Agency policy, 01 to 05 Nights Per Month

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