Posted in Information Technology 30+ days ago.
Type: Full-Time
Cognizant is seeking a dedicated client support analyst to work with a global social media organization. This group focuses on working closely with internal Sales and account management teams as well as external clients, including small businesses and agencies to assist with operational tasks.
This position requires balancing the day-to day service/support of customers, while also identifying innovative ways to solve problems upstream identify gaps in processes.
Ideal candidates will be comfortable understanding social media campaigns and supporting bugs and invoicing, have an appetite for research and gathering data insights and the ability to use that to evolve client advertising platforms, a high level of comfort working with cross functional partners, and a strong analytical mindset. Successful team members have a passion for business success, strong attention to detail, analytical problem-solving abilities, and keen eyes for operational inefficiencies.
Success in this position requires exceptional customer service skills; a willingness to experiment; the ability to thrive in a dynamic, team-focused environment; and a passion for helping others achieve results.
Education:
High School degree minimum, College Degree preferred
Minimum Qualifications:
3 + years’ experience in sales customer service or account management
Professional customer service skills: solutions mindset, helping nature, passion for the customer and customer experience
Fluent in English (Written & Oral) and native in Regional language requirement (detailed when required)
Must have exceptional experience with business communication
Client focused and solutions oriented; Good problem solving and analytical skills
Ability to comprehend and analyze client situations and apply the right solution
Ability to collaborate and work effectively on a team
Self-learner interested in both the how and the why
Ability to educate customers on policy and product questions
Ability to prioritize effectively according to changing circumstances and manage multiple projects while maintaining strict attention to detail
Ability to follow documented processes
Preferred Qualifications:
Experience in online advertising at a major media agency or publisher
E-mail and chat support experience
Pre-sales experience; able to deliver product value proposition
Experience working in and with a global organization
Technical trouble shooting
Cognizant will only consider applicants for this position whom are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.
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