Commercial Bank - Catalyst Operations Manager - VP at JPMorgan Chase Bank, N.A. in Chicago, Illinois

Job Description:

Catalyst is a multi-year, multi-disciplinary initiative to establish an innovative and simplified global CRM platform for Commercial Banking's front-office. With over 3500 users onboarded across sales, data and business management, the platform is continuously evolving to further streamline and digitize the sales process.

Utilizing the power of Salesforce and the agility of our team, Catalyst will elevate operational efficiency, unify teams to solve critical gaps, and empower front-line bankers to deliver the best solutions to their clients.

Job Description:

• Manage active operational projects across multiple functional areas by tracking progress, anticipating and eliminating roadblocks, and communicating statuses to stakeholders to help the organization take full advantage of opportunities;
• Drive visibility to the roadmap for the entire organization to ensure that the whole team is moving in the same direction;
• Represent the operations team to the rest of the organization and with vendors to maintain healthy relationships and facilitate the flow of information;
• Develop expert-level knowledge of day-to-day tasks and deliverables to inform project scope, timelines, budgets, and dependencies;
• Partner with the program team to support operational processes, controls and help drive a continuous improvement culture
• Anticipate and eliminate roadblocks and proactively find solutions for issues, bottlenecks, and cross-project resource contention challenges to run projects smoothly and without unnecessary disruption or stress;
• Identify process improvements and work with the operations team and senior leaders to implement solutions to minimize redundant work and improve workflows;
• Support program Controls efforts, Audit and other regulatory and compliance activities
• Uphold a culture of creative excellence to promote innovation every day;

Qualifications:

• Bachelor's degree in an operations or project management-related discipline
• 3-5 years of experience as a project manager, program manager, or operations manager
• PMP and/or Agile (SAFe, CSM, CSPO) certification preferred
• Experience working in a fast-paced, start-up environment
• Experience implementing and structuring new scalable processes
• Experience managing outside vendors
• Ability to demonstrate a deep level of empathy and ability to connect with diverse individuals and teams to drive results while gaining trust
• High level of initiative and willingness to take ownership of projects and tasks, even when not directly assigned
• Strong attention to detail
• Strong organizational and communication skills
• Strong sense of responsibility and accountability
• Working knowledge of Salesforce, JIRA, Confluence, Microsoft Office Products

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

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