Patient Service Representative | Outpatient Therapy | Beacon Health System at Beacon Health Systems in Granger, Indiana

Job Description:

• JOB SUMMARY
  
  • Reports to the Manager or Director. Is responsible for the coordination of services for patients at the assigned clinic or site, which includes: admitting and discharging patients, contacting third-party payers for authorization/documentation/pre-certification, copying patient records and billing and scheduling new patients. Duties may also include performing a variety of routine secretarial duties, (i.e., preparing a variety of statistical or special reports, greeting customers, answering the telephone, filing, etc.).
    
    
  
  


• MISSION, VALUES and SERVICE GOALS
  
  
  
  • MISSION: We deliver outstanding care, inspire health, and connect with heart.
    
    
  
  
  • VALUES: Trust. Respect. Integrity. Compassion.
    
    
  
  
  • SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.
    
    
  
  
  
  


• JOB SPECIFICATIONS
  
  
  
  • Education and Experience
    
    • The knowledge, skills and abilities as indicated below are normally acquired through the successful completion of a high school diploma (or equivalent); additional college-level business courses are preferred. Two to three years of progressively responsible experience in a related healthcare services environment is required.
      
      
    
    
  
  
  • Knowledge & Skills
    
    
    
    • Requires a thorough knowledge of general office policies and procedures, secretarial functions and rehabilitation patient services.
      
      
    
    
    • Demonstrates the ability to operate and effectively utilize a multiple line telephone system and the Hospital information system.
      
      
    
    
    • Demonstrates proficiency in basic computer skills (i.e., data entry, word processing and spreadsheets).
      
      
    
    
    • Demonstrates well-developed communication skills, both verbal and written, needed to effectively interact with clients, staff and third-party payers (both internal and external).
      
      
    
    
    • Demonstrates knowledge of and a commitment to Beacon Health System's mission and values; and the organization's goal of providing exceptional patient experiences by following the Performance Essentials.
      
      
    
    
    
    
  
  
  • Working Conditions
    
    • Must be able to be effective in a busy, dynamic and fast-paced office environment.
      
      
    
    
  
  
  • Physical Demands
    
    • Requires the physical ability and stamina to perform the essential functions of the position.