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Cigna Service Delivery Manager at Cigna in Memphis, Tennessee

Posted in General Business 30+ days ago.

Type: Full-Time

Job Description:

Are you an account manager who excels at getting things done for your clients? Do you pride yourself in your ability to be the one stop shop, go-to person that your clients can count on to meet their needs?

This is a great opportunity to grow your skills in an industry that is having a positive impact on the healthcare system, in a forward-thinking organization dedicated to innovation, collaboration and continuous improvement.

How you'll add value:

You will provide client support in the areas of service, maintenance and penetration, responding to escalations, solving complex problems through collaboration and research, and ensuring client satisfaction with products and service.

You'll coordinate with stakeholders to ensure needs are met and potential problems are averted. Keep clients and support staff informed of account status and opportunities for expanded business. Completes day-to-day Client Account Support tasks without immediate supervision, but has ready access to advice from more experienced team members. Tasks involve a degree of forward planning and anticipation of needs/issues. Resolves non-routine issues escalated from more junior team members.


  • Minimum 3 years experience in Account Management, Client Services in healthcare or related industry.

  • Minimum 3 years experience in healthcare industry in either Utilization Management, Insurance, Hospital setting or vendors of such.

  • Strong organizational skills with a bias toward fast paced, high energy workflow.

  • High level verbal and written communication skills required

  • Working knowledge of MS Office products (Outlook, Excel, Word) will be required for your success in this role.

This position is not eligible to be performed in Colorado.

About Cigna

Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. We offer an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products. Together, with our 74,000 employees worldwide, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation.

When you work with Cigna, you'll enjoy meaningful career experiences that enrich people's lives while working together to make the world a healthier place. What difference will you make? To see our culture in action, search #TeamCigna on Instagram.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.