This field based position is responsible for performing assessments of members using established guidelines to ensure appropriate level of care and develop a member centric plan of care.
Responsibilities:
Assesses member's clinical need against established guidelines and/or standards to ensure that the services provided are medically appropriate to members' needs.
Evaluates the necessity, appropriateness and efficiency of services provided.
Develops, coordinates and assists in implementation of members- individualized plan of care.
Coordinates with patient, family, physician, hospital and other external customers with respect to the appropriateness of care from diagnosis to outcome.
Coordinates the delivery of high quality, cost-effective care supported by clinical practice guidelines established by the plan addressing the entire continuum of care.
Monitors member's medical care activities, regardless of the site of service, and outcomes for appropriateness and effectiveness.
Advocates for the member/family among various sites to coordinate resource utilization and evaluation of services provided.
Encourages member participation and compliance in the program.
Documents accurately and comprehensively based on the standards of practice and current organization policies.
Interacts and communicates with multidisciplinary teams either telephonically and/or in person striving for continuity and efficiency as the member is managed along the continuum of care.
Understands fiscal accountability and its impact on the utilization of resources, proceeding to self-care outcomes.
Evaluates care by problem solving, analyzing variances and participating in the quality improvement program to enhance member outcomes.
Completes other assigned functions as requested by management.
Education/Experience:
Requires an associates or bachelors degree (or higher) in nursing and/OR accredited diploma nursing school.
Requires a minimum of two (2) years clinical experience.
Proficiency in the use of personal computers and supporting software in a Windows based environment, including MS Office products (Word, Excel,PowerPoint) and Lotus Notes; prefers knowledge in the use of intranet and internet applications.
Working knowledge of case/care management principles.
Working knowledge of principles of utilization management.
Prefers basic knowledge of health care contracts and benefit eligibility requirements.
Prefers knowledge of hospital structures and payment systems
Skills and Abilities:
Analytical
Compassionate
Interpersonal & Client Relationship Building Skills
Sound Decision Making
Active Listening
Organization/Planning/Priority Setting
Problem Solving/Critical Thinking
Team Player
Time Management
Written/Oral Communication Skills (Bi-lingual preferred)
Travel:
This is a field based position, daily local travel is required.
Requires a car with valid New Jersey State License and Insurance
Horizon Blue Cross Blue Shield of New Jersey is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or status as an individual with a disability and any other protected class as required by federal, state or local law.