Director of Interpreting Dallas/ Fort Worth, TX Full-time
Summary
The Director of Interpreting is responsible for the oversight and day-to-day management of an interpreting center. The Director will recruit and hire new interpreters and work with the management team to ensure proper staffing for interpreting volume and support. The Director will maintain professional and motivated employees, and will ensure a high quality of service with regards to interpreter skills and adherence to Sorenson standards. The Director manages administrative duties in support of the organization's interpreting center, enhances the efficiency of the interpreting center operations and provides interpretation services. The Director of Interpreting will promote the highest-quality customer service for Sorenson customers and consumers.
Essential Duties and Responsibilities
Represent Sorenson with integrity, authenticity and engaging leadership
Manage and direct multiple employees
Oversee production and work performance of multiple employees
Day to day monitoring of:
Full compliance with Sorenson standards and policies, FCC regulations, state and local interpreting and labor regulations, and quality assurance expectations
Quality assurance and provision of services
Annual reviews
Statistical analysis of individual and center wide data to monitor productive output
Coaching and counseling
Human Resource directives (Workers Compensation, FMLA, corrective action, etc.)
Oversee administrative services:
Manage costs and supplies within assigned budgets
Maintain center facilities and upkeep
Ensure technical equipment is updated and functional
Interpret between American Sign Language (ASL) and spoken English/Spanish including but not limited to;
VRS phone calls
In-person interpreting as needed by Sorenson employees
Video interpreting as needed by Sorenson employees
On-site interpreting for Sorenson customers
Potential for complex technical, legal, medical or scientific terminology
Training and development:
Enhance interpreting and leadership skills through continuing education
Choose and coordinate internal Interpreter and customer-based workshops
Resolve customer complaints per regulatory and customer service guidelines
Work with local ITPs, schools, and the community to highlight interpreting careers
Provide new hire training, mentoring and other trainings as required
Recruit, interview and create offers for potential employees
Onboard and train new hires on Sorenson Communications' policies and procedures
Complete assigned tasks/duties, projects and reports promptly within required deadlines
Maintain a flexible work schedule in order to meet the demands of the VRS and on-site interpreting industries
Demonstrate effective interdepartmental communication
Effectively relay and support company policies
Work with management team to ensure a collaborative environment
Represent Sorenson Communications in a positive manner at all times
Complete additional duties and assignments
Knowledge/Skills/Abilities
Ability to learn and work comfortably with Microsoft Office applications and technical equipment
Fast learner and self-motivated
Willing to enhance management and interpreting skills through continuing education
Demonstrate clear written and verbal communication skills
Ability to coach and counsel staff as needed
Possess the ability to quickly learn and implement new and changing technologies
Maintain, as applicable, compliance with any national, state or local licensure and/or certification requirement
Ability to manage a large staff of people and schedules
Experience/Education/Certifications Preferred
Management experience
Sign Language Interpreter certification
10+ years of experience as an American Sign Language (ASL interpreter) in a variety of settings
Bachelor's degree
Video Interpreter experience
Membership in an interpreting-related professional association
Other General Requirements/Additional Notes
Physical Demands
Able to sit/ stand for a long period of time in an office environment
Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and to handle other computer components
Requires interpreting for long periods of time
Able to lift 25 pounds related to office supplies and products
Regular and predictable attendance required
Able to perform in a fast paced, dynamic and highly regulated environment
Ability to travel locally and long distance using public transportation or personal vehicle; licensed driver required in certain areas.
Detail oriented
Customer-service focused
Collaborative and supportive
Positive attitude, team player, good interpersonal communication skills and able to work across company departments
This position has access to highly confidential, sensitive information relating to the employees and customers of Sorenson Communications. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.
Equal Employment Opportunity: Sorenson Communications is an EOE, Disability/Age Employer.