Mgr, Base Inflight at Allegiant Air in Savannah, Georgia

Job Description:

Summary
This position is responsible for all aspects of Allegiant Air and regulatory agency policies within the day-to-day operation of the station. This position also leads the base management team for Flight Ops, Inflight, and Maintenance to ensure On-Time Performance, teamwork and continuous improvement.

Visa Sponsorship Available
No

Minimum Requirements
Combination of Education and Experience will be considered. Must be authorized to work in the US as defined by the Immigration Act of 1986. Must pass a Criminal Background Check.
Education: Bachelor's Degree
Education Details:
Certification: Yes
Certification Details:
GSC certification
Years of Experience:
Minimum one (1) year of experience as a flight attendant.
Minimum one (1) year of experience managing in a labor environment.
Minimum eight (8) years' of airline operations experience which should include five (5) years' of management experience preferred.
Minimum three (3) years' managing cross-functional operations preferred.
Credit Check: No

Valid/Unexpired Passport Book Valid/Unexpired Driver's License
Yes Yes

Preferred Requirements
* Managing in a union environment preferred.
* Experience managing airport operations preferred.
* Federal Aviation Regulations (FARs) knowledge.
* Excellent verbal, written and interpersonal skills.
* Must pass Allegiant Flight Attendant Training and Stations Training and maintain currency.
* Ability to communicate effectively with a dispersed workforce.
* Ability to handle a large internal and external client base.
* Ability to work autonomously, with minimal supervision.
* Must possess a valid passport and driver's license.
* Demonstrated experience leading managers.
* Must be able to assess emergency situations in a timely manner, exercising good judgment, flexibility, and ability to respond calmly and effectively. Due to these requirements, must reside within 60 minutes of assigned airport location.
* Ability to make sound decisions and drive operational goals under pressure.
* Highly organized with multi-tasking abilities.
* Team approach and positive attitude.
* Must be willing to work a flexible schedule including nights, weekends and holidays.
* Well-developed planning and organizational skills required.
* Must be committed to the importance of serving the customer and have excellent customer service focus.
* Must be at least 24 years of age and possess a valid driver's license.
* Able to attend required training.
* High level of proficiency in Microsoft Office software.
* Required to obtain GSC certification.
* Able to travel a minimum of twice yearly and as needed to address operational concerns with cities the base flies to.
* Ability to read, write, and speak English in order to receive and understand instruction, directives, and ensure safety, as well as the ability to interact with customers, is a requirement of the job.

Job Duties
* Lead and drive strategic planning and creative thinking in a team environment to meet base and department objective key results (OKR).
* Execute daily, weekly and monthly operational plans and respond to irregular operations as needed.
* Coach and develop flight attendants and station personnel to reach and exceed expected performance levels.
* Conduct fact-finding and investigation meetings and accountable to timely and accurate grievance processes.
* Hire and terminate Flight Attendants.
* Promotion of safety and compliance with all regulatory and Company requirements.
* Conduct delay investigations, perform line checks on board revenue flights and quality audits of the station.
* Interpret contract language as it pertains to day-to-day operations.
* Maintain accurate employment files of Flight Attendants.
* Custodian of all local station manuals and responsible for their updates and being available.
* Establish and build airport and local community relations with airport officials, FAA, TSA, police and fire department.
* Represent the company at airport meetings, exercises and other functions.
* Manage the relationship with our local vendors to ensure expectations are met (i.e.. fueling, skycap, security, catering, cleaning, and/or ground handling).
* Direct and oversee that timely research and responses are provided to Customer RElations for customer complaints/compliments.
* Establish and maintain safety compliance of aircraft, customers, facilities and employee working environments.
* Address issues and provide corrective action as required.
* Ensure compliance with all Federal directives and security requirements.
* Audit to ensure quality assurance.
* Coordinate all rooming and parking needs for Flight Operations, Inflight, and Maintenance personnel for their accommodations during the portion of the year when the station operates as a Base.
* Lead the base management team, developing an environment that promotes On-Time Performance, teamwork, collaboration, and encourages continuous process improvement
* Evaluate the performance of the base management team to include Inflight, Flight Ops, and Maintenance Managers as it relates to teamwork, On-Time Performance, and overall station support.
* Provide feedback to the team's direct supervisors.
* Analyze performance against critical measures and develop and effectively implement solutions to achieve performance.
* Ensure compliance for controlling of station expenses/cost and maintain an effective cost control program.
* Establish airport and local community relations as liaison with airport city officials, FAA, TSA, OSHA, police, fire departments and other groups wanting to experience the airport environment or hold a community event involving the airline and the airport.
* Coordinate airline service provider functions and oversee performance for local contracts providing service to Allegiant Air (i.e. fueling, skycap, security, catering, cleaning and ground handling).
* Evaluate performance and ensure effective development and implementation of appropriate measures and corrective action as required.
* Ensure compliance of all procedures as outlined in our company manuals and monitor for current revisions and availability.
* Ensure an acceptable level of customer service and baggage handling.
* Monitor and verify quality control.
* Ensure establishment of effective and cost efficient work schedules for station employees including an irregular operations plan.
* Participate in interview, hiring and staffing requirements (G4 stations only).
* Ensure training requirements are met for all employees (i.e. new hire, recurrent, supplemental). Monitor and ensure corrective action for local training issues.
* Coordinate with Customer Relations providing feedback, research and response for customer complaints/compliments.
* Effectively communicate all airline business to internal and external departments and customers.
* Work to establish contract revenue and actively pursue opportunities to ensure station profitability.
* Establish goals and objectives and constantly measure the performance of the station ensuring goals are met.
* Responsible to evaluate, manage and provide ongoing feedback to employees while developing individuals and encouraging career advancement (G4 stations only).
* Develop a succession plan (G4 stations only).
* Lead and present investigations for any safety, security issues or OJI (G4) related items.
* Lead by example, motivate to achieve results by exemplifying integrity, professionalism and excellent communication skills.
* Develop customer correspondence at an executive level.
* Extensive problem solving on daily basis and including working with irregular operations.
* Assist with Customer Service and Ground Operations functions as required.
* Assist HQ team with projects as requested
* Ensure any direct reports understand and apply our Customer Commitment and customer service standards to their daily responsibilities, as appropriate.
* Model Allegiant's customer service standards in personal actions and when providing leadership direction.
* Other duties as assigned.

Physical Requirements
The Physical Demands and Work Environment described here are a representative of those that must be met by a Team Member to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.
Airport Agent - While performing the duties of this job, the Team Member is regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, climb and use hands and fingers to operate various types of tools and equipment (i.e. hand trucks, carts, ramps, tugs, etc.). May be required to lift, push, pull, or carry up to 300 lbs. May be required to work various shifts/days in a 24-hour situation. Regular attendance is a requirement of the role. Exposure to heights, small spaces, extreme noise (i.e. airport with planes, vehicles, and other machinery), temperature, wind, and light fluctuations. Ability to work in a confined area as well as the ability to crawl in and out of small spaces for extended periods of time. Ability to wear personal protective gear. Some travel may be a requirement of the role.

Essential Services Provider
Allegiant as a national air carrier is deemed an essential service provider during declared national and state emergencies. Team Members will be required to report to their assigned trip or work location during national and state emergencies unless prohibited by local, state or federal order.

EEO Statement
Equal Opportunity Employer: Disability/Veteran
For more information, see Allegiant.com/careers