Job Description:

Description

Work where your work matters. Work at CCRC.

CCRC prides itself as a workplace of choice for passionate talent, driven by our mission to cultivate child, family and community well-being. Whether the position works directly with the public or supports our programs, every position is vital to our mission's success and reputation as a leader. We are not your typical non-profit. We are over900 people strong and growing!

CCRC is a one of the largest and widely respected non-profits in California. We cultivate child, family and community well-being through our creative, informative and supportive programs and services. We have doubled in size over the past 10 years. We provide child development and early education, workforce development opportunities, child care financial assistance, Head Start preschool and Early Head Start services and more for close to 50,000 parents, children, and child care providers each month in Northern Los Angeles County, including Antelope Valley, and the entirety of San Bernardino County, including an office in Victorville, serving a total geographic area of 22,500 square miles.

You could play a key role supporting CCRC's Mission!

General Summary:

With minimal supervision, the Case Management Supervisor will be responsible for providing technical, administrative and program support while ensuring exemplary customer service is provided to parents, providers and community members who visit or call the agency. The supervisor will conduct performance appraisals, manage workflow and coach staff. The supervisor will make independent decisions relating to the completion of assigned tasks according to agency standards, policies and funding terms and conditions. The supervisor will also provide ongoing training, direction and supervision to maintain effective completion of assigned projects and to ensure staff capabilities. The supervisor acts as a liaison between various program departments collaborating with program supervisors, division supervisors, coordinators and/or managers. The supervisor collects activity statistics, prepares monthly reports, attends program, department and/or committee meetings, works on special projects as assigned and represents the Program Manager as needed.

Within the team structure, provide supervision and leadership support to staff, which include the following responsibilities:

• Provide direct supervision and manage direct reports in a team environment that facilitates positive and collaborative interactions. 30%


• Coordinate scheduling and completion of the CalWORKS program enrollments of all qualified families ensuring required number of enrollments are conducted according to Title 5 regulations. 15%


• Will plan, organize, lead, coordinate, delegate, review, and appraise the workflow of specialists. 10%


• Delegating pre-defined tasks to staff, with clear instructions and expectations regarding procedure, policies, and program operations. Also must follow up to ensure tasks were completed timely and accurately. 10%


• Ensure the proper maintenance of family case files by periodically reviewing work processed by case management staff and by utilizing established quality assurance file review methods. 10%


• Monitor CCRC's Eligibility List and coordinate income screenings, orientations and enrollments in the Alternative Payment program for qualifying families. 5%


• Monitor processing of documents received from parents and/or providers coming into the CSC. Monitor accurate and efficient data entry of all documents received into the CSC database to ensure items are logged, date stamped and forwarded to appropriate department(s). 5%


• Assist in solving customer service issues/complaints for families by phone or face-to-face by personally resolving the matter or delegating tasks to staff; following up as required. 5%


• Will plan, organize and facilitate team and individual meetings in order to disseminate information, establish and maintain team structure, and provide staff development. 5%


• Responsible for maintaining knowledge and understanding of Title 5, Funding Terms and Conditions, DPSS County Contract, and Agency Policy and responsible to ensure the consistent application of contract regulations throughout the team and department. 5%

These duties include tasks that are required, but currently comprise less than 5% of the daily workflow for this job:

• May be required to oversee department operations in the absence of Program Manager.


• Conduct regular team meetings; Plan, organize, lead, coordinate, delegate, review, and appraise the work of the CSC staff.


• Train, or coordinate training of, new staff and provide re-training as needed for other staff in customer service and program procedures.


• Will develop goals for staff, monitor goal progress and prepare performance evaluations on assigned staff.


• Assume leadership role in making recommendations for enhancement and changes in department procedures and assist Program Manager with the development of department policies, department goals, and department/division outcomes.


• Participate and represent the agency in county and statewide meetings as assigned.


• Serve as Case Specialist for sensitive and/or confidential cases (Division 2 cases) and perform timely and compliant certifications for the families assigned.


• Will prepare written reports/presentations outlining team outcomes.


• Will be responsible for interviewing, candidate selection, training, staff coaching, counseling and discipline, as well as termination (as needed).


• Develop and maintain cooperative and collaborative relationships with staff and management from other departments for complaint resolution, problem solving, and quality improvement issues. Field difficult calls and visitors.


• All other duties that may be required, as part of the essential functions of the job, as assigned.

Education/Experience:

• Two years equivalent work experience in a supervisory or leadership role or any combination of education and experience which would enable the candidate to successful perform the functions of the position. Bachelor's Degree preferred.


• Experience in case management; preferably in a social services environment. Knowledge of CalWORKs preferred and experience working with families and children at risk of abuse or neglect is a plus.

Knowledge:

• Knowledge of GAIN, Cal WORKS, Subsidy programs, Resource & Referral programs and other programs, with emphasis in childcare issues and an understanding of 'funding terms and conditions' of subsidized child care programs is highly desirable.

Skills:

• Excellent interpersonal, verbal and written communication skills and ability to work with the public. Ability to honor confidentiality.

• Strong computer skills are essential due to the frequent use of computer programs to perform daily duties. Intermediate to advanced level of proficiency in Windows, Excel, Access, and Word required.


• Demonstrated leadership skills, organizational and communication skills; ability to successfully interface with all levels of staff.


• Must work well both individually and as part of a team and be able to complete projects under tight deadlines; even with competing requirements.


• Ability to delegate and direct the work of others to ensure high levels of customer satisfaction, timely workflow processes and program compliance.


• Ability to maintain cooperative, diplomatic working relationships with department/division supervisors, subordinates, and the public.


• Ability to communicate clearly and effectively; both verbally and in writing to ensure the intended message is relayed clearly, timely and professionally.


• Must be flexible, innovative, and able to adapt to changing needs of department, division, and agency.


• Requirements:


• Valid California Driver's License, reliable vehicle, automobile insurance and a clean driving record required.

At CCRC, passion and meaningful work is rewarded! We offer employees:

• Competitive compensation package


• Robust benefit offerings -Medical, Dental, Vision, and Voluntary Life Insurance


• Basic Life Insurance and Long Term Disability paid for by CCRC


• Employer Contribution and Employer Match in the 403(b) Retirement Savings Plan with 100% vesting


• Generous Time Off Policy-Vacation and Sick Time, Holidays, and Paid Winter Break


• Opportunities for learning and professional development, including education reimbursement


• Employee Assistance and Wellness Programs


• 501(c)(3) Designation-You can apply for Public Service Loan Forgiveness!

Click here to learn more about CCRC! To apply log onto www.ccrcca.org.