Technical Writer at Iron Bow Technologies in Herndon, Virginia

Job Description:

Iron Bow Technologies is looking for a Technical Writer with 508 compliance expertise to support our VHA team. 

Responsibilities

• Develop, establish and maintain policies, processes, and procedures.


• Collaborate with individuals from various internal functional areas within Veterans Health Administration to generate and review operational documents within agreed upon timelines.


• Work with VHA to manage the flow of information among project workgroups during development and testing. Understand complex information and communicate the information to people with diverse professional backgrounds.


• Organize and write supporting documents for products requested by VHA.  Standardize content across platforms and media as identified by VHA.


• Interview subject matter experts/program specialist to obtain details in order to accurately capture content material.


• Work closely with the VHA Teams to develop and write content on the telehealth programs and applications.


• Communicate to the agency's group and subject matter experts in order to understand various aspects before writing about certain subjects.


• Analyze existing and potential content and make changes in the existing documents to update these as per the latest information.


• Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements.


• Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience.


• Write easy-to-understand user interface text, online help and developer guide.


• Originate and revise Supplements, Manuals, training guides, quick guides, training presentations and Standard Operating Procedures SOPs. Recommend and conduct document formatting and reduce the complexity of existing internal SOPs.


• Adhere to the deadlines and ensure good quality content.


• Provide expertise and guidance in interpreting governmental regulations, agency guidelines, and internal higher-level policies to assure compliance.


• Ability to use interactive technologies of the Web to blend text, graphics, multidimensional images, sound, and video.


• Gather usability feedback from program leads, analyst and subject matter experts to be used in development of documents.


• Use photographs, drawings, diagrams, animation, and charts that increase users’ understanding.


• Edit, proofread and provide writing support for content published on project websites.


• Manage updates and revisions to content on project websites


• Organize and write supporting content for project websites


• Use photographs, drawings, diagrams, animation, and charts that increase users understanding


• Ensure documents meet editorial and government specifications and adhere to standards for quality, graphics, coverage, format and style.


• Prepare templates for authors to use in document preparation.


• Prepare, test, and analyze content (documents, videos, and other multimedia) to ensure compliance with Section 508 requirements.


• Utilize software tools to identify errors in document structure, headings, reading order, images, charts and tables, and any other document errors as they occur.


• Create accessible PDF forms.

Requirements:

• BS Degree in English, Journalism or mass communications


• Minimum 2+ years technical writing experience


• Experience creating technical documents


• Proficient knowledge with Microsoft Office Suite (Word, Excel, PowerPoint), Vision and Adobe Acrobat


• Experience coordinating training programs and scheduling training courses


• Experience with industry-standard computer design packages such as Photoshop, Macromedia Director, Macromedia Flash and Flash 3D Animator, Director, Dreamweaver, Final Cut, InDesign preferred


• Good eye for detail, with excellent spelling, grammar and punctuation skills


• Excellent interpersonal skills to work effectively with contributors, designers and webmasters”

Iron Bow Technologies is a leading IT solution provider dedicated to successfully transforming technology investments into business capabilities for government, commercial and healthcare clients. Our depth of technical expertise, global reach and strategic partnerships with industry leaders as well as disruptive technology partners uniquely positions Iron Bow to target the right solution to ensure your successful business outcome. We partner with our clients from planning and implementation through ongoing maintenance and management to deliver solutions that are strong, flexible and on target.

Iron Bow Technologies is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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