Director of Customer Experience and Digital Design | Beacon Health System at Beacon Health Systems in Granger, Indiana

Job Description:

Are you ready to be a key member of the Beacon Experience and Digital Design team that helps revolutionize the healthcare customer experience? Beacon Health System is transforming and is looking for a Director skilled in the consumer and digital space to support our vision of making healthcare more convenient, connected, and coordinated.

As the Director of the Beacon Experience and Digital Design team, the candidate reports to the Chief Strategy and Digital Growth Officer and works closely with leaders in IT, Marketing, Operations and other associates throughout the organization. The candidate will help drive Beacon's digital customer experience strategy and will lead the design, creation, and delivery of digital solutions to meet the customer where they are, including web and mobile experiences.

We are looking for someone who sees things from the customer point of view, is flexible and creative, has solved difficult problems, brings cross-functional teams together and thrives in an agile environment. The ideal candidate has at minimum seven years of progressively more responsible experience with building digital customer experience business cases and implementing them to scale. They will also have digital marketing and web experience and can communicate fluently with IT technical resources. MBA greatly preferred.

• JOB SUMMARY
  
  • Reports to the Chief Strategy and Growth Officer. For all Beacon Health System hospitals and other entities, guide and direct customer experience design, digital experience and integration, and customer engagement. Leverage and manage all related staff and budgets.
    
    
  
  


• MISSION, VALUES and SERVICE GOALS
  
  
  
  • MISSION: We deliver outstanding care, inspire health, and connect with heart.
    
    
  
  
  • VALUES: Trust. Respect. Integrity. Compassion.
    
    
  
  
  • SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.
    
    
  
  
  
  


• JOB SPECIFICATIONS
  
  
  
  • Education and Experience
    
    • The knowledge, skills and abilities as indicated below are normally acquired through the completion of a Bachelor's degree. Requires a minimum of seven years of experience in progressively responsible positions with healthcare or other relevant industry experience
      
      
    
    
  
  
  • Knowledge & Skills
    
    
    
    • Ability to analyze and resolve complex issues, both logical and interpersonal.
      
      
    
    
    • Strong negotiating skills to work through complex issues with vendors, contractors and others.
      
      
    
    
    • Familiarity with current developments in healthcare consumerism.
      
      
    
    
    • Possess excellent partnering and change management skills and strong communication skills with the ability to interact effectively at all levels of the organization and with a variety of publics.
      
      
    
    
    • Visible and approachable management style that is team-oriented and politically astute.
      
      
    
    
    • Well organized and self-motivated.
      
      
    
    
    • High ethical and moral standards.
      
      
    
    
    • Excellent interpersonal skills.
      
      
    
    
    • Able to gain trust and establish credibility.
      
      
    
    
    
    
  
  
  • Working Conditions
    
    
    
    • Works in an office environment.
      
      
    
    
    • Occasional work remotely.
      
      
    
    
    
    
  
  
  • Physical Demands
    
    • Requires the physical ability and stamina to perform the essential functions of the position.