Manager, U.S. Business Operations at Visa in Foster City, California

Job Description:

Company Description

As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

Visa's U.S. Business Operations team is part of the U.S. Operations team, which works in support of the U.S. market. The three main areas of responsibilities for the team are:

* Carry out/implement North America Operations-owned projects as desired in the U.S. market, e.g., scorecards, end-to-end pipeline management, presentations for key internal and external events, GTM rollout, GARP rollout, Playbook, client engagement survey, etc.

* Lead/manage U.S.-owned projects for the U.S. market, e.g., U.S.-specific meetings, presentations, investment prioritization, audit, etc.

* Execute/roll out global projects for the U.S. market, e.g., Skype shutdown management, multi-year plan, reimagining work at Visa, RTO, etc.

The Manager in Business Operations role will work closely with the broader U.S. and North America Operations groups to support the U.S. market. The successful candidate will be a strategic thinker with strong analytical, collaboration, communications, and problem-solving skills. This individual will also have strong project management skills, the ability to drive change in cross-functional settings, and very detail oriented. Other critical attributes:

• Bias towards action/making things happen


• Quickly grasping complex topics, problem solving, and moving to execution


• Ability to manage competing demands that involve rapid turnaround times and time-critical decisions


• Swiftly adapt to changing priorities/projects

Essential Functions

• Deliver on high-priority, strategic, and ad hoc projects with data-backed recommendations in support of the U.S. Leadership Team


• Develop strong understanding of the priorities of all functional teams (including Sales, Product, Marketing, Finance, HR, Consulting, etc.) and working to share knowledge and drive the U.S. market towards aligned goals and targets


• Define, manage and embed new BAU processes (e.g., information sharing, reporting dashboards, etc.) in support of the business and to drive efficiency and effectiveness

Manage project-related interactions and communications with functional leaders across the U.S.

Basic Qualifications:

* 4 years of work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD degree

Preferred Qualifications:

* 7-10 years of work experience with a Bachelors degree or 6 years of work experience with an Advanced degree (e.g., Masters, MBA, JD, MD) in Finance, analytics, or related quantitative field

* Prior Visa experience in Business Operations role and payments industry experience helpful

* Outstanding problem-solving skills, able to multi-task and manage competing priorities

* Highly organized with strong project management skills and very detail-oriented

* Strong written and verbal communication skills

* Strong Microsoft product skills Excel (including formulas) and PowerPoint skills

* Experience with Tableau or similar data visualization tools, and financial systems (e.g., Hyperion, TM1, Oracle, etc.)

* Intellectually curious about the payments industry

* Ability to influence others, e.g., cross-functional stakeholders and leaders

* Composure and clarity required to interact with cross-functional teams, senior management, and executives

* Work with limited direction, usually within a complex and often ambiguous environment, to drive rigorous, fact-based insights, recommendations, and solutions

* Passionate about making things better, e.g., improving processes, reducing/removing inefficiencies, etc.

* Team-oriented, collaborative, and diplomatic

Work Authorization:

• Authorization to work in the U.S. is a precondition of employment for this position. Visa will not sponsor applicants for work visas in connection with this position.

Location:

• Relocation assistance will not be offered for this position

Work Hours

• Incumbent must make themselves available during core business hours.

Travel:

• Incumbent must be able to travel up to 5%

Mental/Physical Requirements

• This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, reach with hands and arms, and bend or lift up to 25 pounds.

EEOC

• Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.