Dispather at Tennant Company in Eden Prairie, Minnesota

Job Description:

With more than $1B in revenue, Tennant Company is a globally recognized leader in the cleaning equipment industry. For the past 150 years, we have been passionate about developing and manufacturing innovative and sustainable solutions for our customers. At Tennant Company, we are committed to stewardship and creating a cleaner, safer and healthier world. With manufacturing, operations and sales, service, and support functions across the globe, your journey at Tennant can take you places you never expected.

Scope/Summary of Position:

Maintain service technicians' daily schedules and dispatch the technicians as service calls are completed. Schedule return trips with customers when parts are in. Maintain customer database with current information. Clear and concise communications with managers, employees, and company customers;including keeping customers updated on the schedule and requested lead-times.

General Responsibilities:

• Schedule and dispatch workers, work crews, equipment, or service vehicles to appropriate locations according to customer requests, specifications, or needs, using dispatch software or telephones.


• Arrange for necessary repairs in order to restore service and schedules.


• Relay work orders, messages, and information to or from technicians, supervisors, and end-user customers.


• Confer with customers or supervising personnel in order to address questions, problems, and requests for service or equipment.


• Prepare daily work and run schedules.


• Receive or prepare work orders.


• Oversee all communications within specifically assigned territories.


• Monitor personnel and/or equipment locations and utilization in order to coordinate service and schedules.


• Record and maintain files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information.


• Determine types or amounts of equipment, vehicles, materials, or personnel required according to work orders or specifications.


• Advise personnel about traffic problems such as construction areas, accidents, congestion, weather conditions, and other hazards.


• Ensure timely and efficient movement of trains according to train orders and schedules.


• Order supplies and equipment, and issue them to personnel.


• Monitor and coach to KPI's and deliverable metrics.


• Standard work hours are 9AM- 5PM CST

Qualifications:

• Two years related experience and/or training in customer service, route optimization, dispatching or project management or equivalent combination of education and experience


• Strong Customer service/interpersonal skills


• Ability to multi-task and be adaptable


• Organized and deadline focused


• Proven success with building relationships with remote employees


• Experience with building/planning routes in advance


• Capability to export route and delivery data for reporting


• Computer savvy and Dispatch software experience required


• Independent and self-motivated yetcollaborative


• High school diploma or general education degree (GED) required. Associates Degree or higher preferred

**This role is provided with a company laptop, extra monitor, and headset for phone calls. Internet is the responsibility of the employee in their home office.

Begin your journey with us. Let's reinvent how the world cleans.

Equal Opportunity Employer

Tennant Company is an equal opportunity employer. Employment decisions are made on the basis of individual skill, ability, reliability, productivity, and other factors important to performance. We do not discriminate on the basis of race, color, creed, religion, sex, national origin, physical or mental disability, age, veteran status, pregnancy, sexual orientation, genetic information, gender identity, or any other basis protected by state or federal law or local ordinance.