Senior User Experience Designer at AT&T in Bothell, Washington

Job Description:

At AT&T, we’re connecting the world through the latest tech, top-of-the-line communications and the best in entertainment. Our groundbreaking digital solutions provide intuitive and integrated experiences for millions of customers across online, retail and care channels. Join our mission to deliver compelling communication and entertainment experiences to customers around the world as we continue to evolve as a technology-powered, human-centered organization. As part of our team, you’ll transform the way we deliver a seamless customer experience with digital at the center of all you do. In our world, digital is much larger than just an eCommerce channel, we are transforming all channels to digitally perform as one team to create a better customer experience. As we move through 2021, the digital transformation will revolutionize the digital space and you can build a career that will propel your future.

About the Team

The Account Management team in the AT&T Digital Strategic Platforms team is looking to build a scalable and performant self-service customer experience that will power self-service customer journeys across millions of digital touchpoints. This system of differentiation will be a key pillar to enable surprise and delight experiences for our self-service customers across various channels

About the Job

AT&T Digital Strategic Platforms team is looking for a Sr. User Experience Designer who is passionate about creating simple and intuitive user experience based on customer feedback, industry trends, analytics, content and brand strategy. The Sr. User Experience Designer should lead with curiosity, empathy, critical thinking, collaboration and communication. You’ll work closely with a cross-functional group of developers, product managers, user researchers, and executives to propose and drive customer-focused innovation using a variety of graphic software applications, techniques, and tools.

As the right candidate, you are able to translate needs and constraints into simple, intuitive, customer-focused solutions.  You are a systems-thinker that can see around corners to anticipate the needs of tomorrow.  You have a passion for invention, simplification, and strong attention to detail.  You are a proven collaborator who flourishes in a large organization, and skilled at working independently and balancing efforts across multiple, simultaneous projects. 

Responsibilities and Day-to-Day View

•        Experience creating a variety of design artifacts for web and mobile viewports (high fidelity mockups, prototypes, design specs) UI/UI sketching, wireframes, and user flows.

•        Versed in UX best practices to compliment a strong visual design skillset.

•        Advanced layout/interaction design skills with expert understanding of visual design principles (proportion, hierarchy, balance, space, contrast…)

•        Experience creating or contributing to a design system, including modular or component-based designs.

•        Experience working with agile/scrum teams and tolerance for continuous design iteration to improve the customer experience.

•        Comfortable presenting the vision and rationale behind all design decisions to peers, leadership and stakeholders; strong & accurate design instincts.

•        Strong digital portfolio showing a range of digital UX and Visual Design work, design process and end-to-end design solutions and results.

•        Strong attention to detail.

Qualifications

•    Bachelor’s degree in Computer Science, Information Systems or related field.

•    5+ years of experience in working in creating user experience design

•    5+ years of wireframing and UI Prototyping, rapid prototyping,

•    5+ years of experience in design tools and design principles

•    5+ years of experience in usability testing, surveys, ethnography, participatory design heuristic evaluation, content analysis, personas, competitive analysis, mental models, user journeys, storyboards and user research

•    5+ years of experience in experience strategy, interaction design, information architect, user interface design and graphic design

•    5+ years of experience in copywriting, CSS, HTML

Preferred Qualifications:

•    6+ years of user experience strategy and design thinking

•    5+ years of experience in self -service web and app domain

•    5+ years of experience in a leadership capacity - coaching and mentoring designers, information architects and content writers

•    Proficiency in creating rapid prototyping

•    Expert knowledge and experience working with multiple teams in fast paced environment

•    Experience working within Agile/Scrum/Kanban development team

•    Excellent written and visual communication skills with demonstrated ability to present complex design problem in a clear manner to peers, leadership and scrum teams

AT&T is leading the way to the future – for customers, businesses and the industry. We're developing new technologies to make it easier for our customers to stay connected to their world. Together, we’ve built a premier integrated communications and entertainment company and an amazing place to work and grow. Team up with industry innovators every time you walk into work, creating the world you always imagined. Ready to #transformdigital with us? Apply now!