AcadeMe Sr Process Manager, Home Lending - Multiple locations at JPMorgan Chase Bank, N.A. in Jacksonville, Florida

Job Description:

***This position requires you to work in the office; however, during the COVID-19 pandemic, you may work from home.***

JP Morgan Chase is a leading financial services firm with a history spanning over 200 years. Join our team to build your career in a culture that values innovation, creativity and excellence.

Fulfillment AcadeME Manager is a contributing member of our Fulfillment AcadeME Performance Improvement team. Leveraging strong mortgage acumen, Mortgage Express user skills and a desire to help others learn and grow through practical continuing education and performance support. This dynamic role includes: Performance Analysis, Creation of Leader and Learner resources, Demonstration and education related to the Mortgage Express suite of processing tools combined, classroom and individual facilitation of continuing education as well as pre and post program analytics to measure impact.

Support Performance Improvement delivery and functional development efforts for assigned sites. Lead/guide development and coaching of line staff, including: KPI Achievement, Pipeline Management, Customer Obsession, Mortgage Industry Acumen.

Execute defined Fulfillment AcadeME programs and strategy to support the development of Mortgage Fulfillment Professionals including program design and development, program delivery and obtaining post-session performance data. Solutions including leading/guiding new and incumbent staff to address current/trending topics for change readiness and/or continuing development.

Obtain and supply data relevant to program impact as defined in Solution Summaries.

Support teams in New Hire learning bay, other learning bay needs as assigned.

Can instruct AcadeME sessions that target staff development.

Can develop effective session content, including activities, practice, assessments and targeted metrics based on deep subject matter expertise in Mortgage Fulfillment role, process and loan originations sessions

Can facilitate and drive effective knowledge/skill/behavior change with content targeted to line level staff as a credible, subject matter expert.

Contributes to data gathering and basic analysis for pre and post program baseline or progress reporting.

Qualifications:

Mortgage Acumen - Fulfillment

2> years proven and successful track record of individual success in a fulfillment line or manager role

Mortgage Express system proficiency required

Closing and/or CCS Communications and Loan Processing Experience

Credibility with peers as a subject matter expert

Demonstrated track record of delivering on customer obsession goals

Demonstrated Performance Improvement Acumen in:

Supporting Performance Root Cause Analysis

Supporting Solution or Content Design

Project Execution

Solution Delivery

Peer Leadership - Model high standards for excellence and results. Contribute to a strong culture of accountability to achieve/exceed targets and goals.

Excellent written, verbal communication skills.

Excellent presentation and facilitation skills with a proven track record of knowledge transfer.

Technical expertise with originations technology.

Collaboration & Influence skills - work cross functionally with business clients, peers and partners to contribute to business success.

College Degree preferred.

Expertise with Power Point, Excel. Word.

AcadeMe Process Manager

JP Morgan Chase is a leading financial services firm with a history spanning over 200 years. Join our team to build your career in a culture that values innovation, creativity and excellence.

Fulfillment AcadeME Manager is a contributing member of our Fulfillment AcadeME Performance Improvement team. Leveraging strong mortgage acumen, Mortgage Express user skills and a desire to help others learn and grow through practical continuing education and performance support. This dynamic role includes: Performance Analysis, Creation of Leader and Learner resources, Demonstration and education related to the Mortgage Express suite of processing tools combined, classroom and individual facilitation of continuing education as well as pre and post program analytics to measure impact.

Support Performance Improvement delivery and functional development efforts for assigned sites. Lead/guide development and coaching of line staff, including: KPI Achievement, Pipeline Management, Customer Obsession, Mortgage Industry Acumen.

Execute defined Fulfillment AcadeME programs and strategy to support the development of Mortgage Fulfillment Professionals including program design and development, program delivery and obtaining post-session performance data. Solutions including leading/guiding new and incumbent staff to address current/trending topics for change readiness and/or continuing development.

Obtain and supply data relevant to program impact as defined in Solution Summaries.

Support teams in New Hire learning bay, other learning bay needs as assigned.

Can instruct AcadeME sessions that target staff development.

Can develop effective session content, including activities, practice, assessments and targeted metrics based on deep subject matter expertise in Mortgage Fulfillment role, process and loan originations sessions

Can facilitate and drive effective knowledge/skill/behavior change with content targeted to line level staff as a credible, subject matter expert.

Contributes to data gathering and basic analysis for pre and post program baseline or progress reporting.

Qualifications:

Mortgage Acumen - Fulfillment

2> years proven and successful track record of individual success in a fulfillment line or manager role

Mortgage Express system expert level proficiency required

Closing and/or CCS Communications, Loan Processing and/or Closing Experience required

Credibility with peers as a recognized subject matter expert

Demonstrated track record of delivering on customer obsession goals

Demonstrated Performance Improvement Acumen in:

Supporting Performance Root Cause Analysis

Supporting Solution or Content Design

Project Execution

Solution Delivery

Peer Leadership - Model high standards for excellence and results. Contribute to a strong culture of accountability to achieve/exceed targets and goals.

Excellent written, verbal communication skills.

Excellent presentation and facilitation skills with a proven track record of knowledge transfer.

Technical expertise with originations technology, processes, procedures and controls requirements.

Collaboration & Influence skills - work cross functionally with business clients, peers and partners to contribute to business success.

College Degree preferred.

Demonstrated Expertise with Power Point, Excel. Word.

Adobe Classroom experience and comfort with presenting live and/or virtually via ZOOM preferredChase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans