Job Description:

Network Specialist in Des Moines, IA

More Information about this Job

Job Title: Specialist Ground Transportation - Provider Network

Reports To: Manager Regional Provider Network Services

Department: Region 2 (Central US Region). NEMT Location: Ohio Based/Remote

FLSA Status: Exempt

POSITION SUMMARY:

Essential Duties and Responsibilities:

Completes contract negotiations when provider commits to entering the network for assigned community.
• Investigates quality of transportation provider's on time performance, driver's adherence to service requirements and adherence to rider's level of service and/or scheduling requirements.


• Monitors the status of provider pool and pursues contracting with other providers as needed. Recruit new providers to support the project on an ongoing, year around basis.


• Monitors Key Performance Indicators of providers to assure requirements of NET contract are met.


• Performs scheduled random visits to contracted transportation providers to verify the level of service and provider adherence to contract standards. Performs vehicle inspections to ensure vehicle compliance with ADA and other federal, state and local regulatory standards.


• Creates financial pro-forma to support negotiation of cost effective contractual relationships for each region as assigned.


• Creates, manages and/or approves provider improvement plans to ensure system operates as required.


• Responds to daily in-bound/out-bound telephone calls to facilitate explanation of payment or non-payment to providers while enhancing and maintaining strong positive customer relations.


• Oversees all system related enhancements and testing for impact on network operations.


• Adhere to all company policies and procedures.

Non-Essential Duties and Responsibilities:

• Perform other duties as assigned.

Minimum Qualifications:

Education/Licensing/Certification:

• High School Diploma or GED required. BA/BS Degree in related field preferred.

Experience:

• Must have prior experience in transportation operations.

Demonstrated experience and success in the areas of contract retention and business development.

• Ability to effectively present information and respond to questions from groups of employees, managers, customers, and prospects.

• Experience in contract compliance and negotiations in a transit, EMS, healthcare or related field are preferred.


• Prior supervisory experience preferred.


• Prior budget experience preferred.

Other i.e. knowledge and skills:

• Must be proficient with Microsoft Office applications.


• Must type 40 wpm.


• Demonstrated knowledge of medical terminology is preferred.


• Must have effective oral, written and interpersonal communication skills.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer including Veterans and Disabled