Posted in General Business 30+ days ago.
Type: Full-Time
POSITION SUMMARY:
At Vino Volo (a Paradies Lagardère Company), our mission is to change how people experience great wine. We are passionate about connecting with each of our guests on multiple levels. From our quality tapas-style food offerings to the exceptional hospitality delivered by our teams, we focus on more than just restaurant operations. We specialize in experiences.
The Associate is responsible for charming and captivating Vino Volo customers through sophisticated customer service and wine expertise at the tasting bar, in the tasting lounge, or in the retail section of the store. They deliver exceptional customer service by interacting with guests in a friendly and timely manner, using their complete knowledge of wine and food menus to take orders, answer questions and make suggestions. You will create and deliver first-class experiences for the traveling public by impressing customers with the Vino Volo experience. The primary goals of the Associate are to 1) impress customers with the quality of the Vino Volo experience; and 2) sell flights, glasses, food pairings and retail bottles of wine to these same customers.
In joining our team, you commit to supporting this mission by demonstrating our service standards at all times and holding all team members to the same. Providing a safe work environment of trust and respect free of harassment is expected.
DUTIES AND RESPONSIBILITIES
All Vino Volo positions, including the Associate, require that you embody a positive company image by providing courteous, friendly, and efficient service with to customers and team members at all times. We invite you to embrace our family culture by following the Vino Volo core values: Be Extraordinary, Cultivate Community, Plant and Grow, and Share the Wine.
The following are intended as basic requirements. Success will come to the individual who can expand upon these job requirements and truly provide a memorable experience. These requirements/functions may change throughout their employment.
DUTIES AND RESPONSIBILITIES:
EDUCATION, EXPERIENCE, CERTIFICATIONS:
POSITION QUALIFICATIONS:
This position description is merely intended to describe the primary elements of the position. Vino Volo (a Paradies Lagardère Company) reserves the right to change the position description and to assign additional duties and responsibilities as necessary. This position description does not constitute an employment contract of any kind.
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