CWS is looking for a Help Desk Specialist with an active SECRET clearance to serve as part of a large team providing help desk services for a centralized service desk supporting a wide range of IT issues to include computer, network, server and security support. Candidate will monitor Remedy queues ensuring that all incidents, problems and requests are promptly resolved and/or escalated and meet all SLAs defined as part of this effort.
Key Tasks and Responsibilities
* Use Remedy ticketing system to properly document and respond to incidents, service requests, updates, patches, configuration changes and maintenance for a wide variety of equipment to include printers, workstations, laptops, servers and network equipment.
* Identify and/or troubleshoot problems and interface with external service providers on a wide range of issues to include networks, Microsoft Exchange, Active Directory, DNS and DHCP.
* Troubleshoot laptop, desktop, peripheral and server hardware problems and coordinate maintenance with vendors as required.
* Create and manage Microsoft Active Directory objects to include computers, security groups, distribution groups, and users.
* Configure and troubleshoot iOS, Android, and BlackBerry mobile devices.
* Maintain and update disaster recovery procedures.
* Assist in performing configuration and security compliance scans to include remediation of findings.
Education & Experience
* High School Diploma and 1 to 4 years of relevant experience - Required
* Excellent oral and written communication skills - Required
Certifications
* IAT Level I - CompTIA A+ or Network+ required
Security Clearance
* Secret clearance - Required (can start with Interim Secret)
Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)
* None
EOE AA M/F/Vet/Disability EEO is the Law: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf