Houseman at ABH Hospitality in San Antonio, Texas

Job Description:

Job purpose

Property Cleanliness is what gives hotels the ‘wow’ factor. It’s the moment that guests walk into the hotel and are impressed, then enter their guestrooms and think ‘wow, this looks wonderful’. To deliver a great guest experience – a Houseman will clean and service common areas so everything is spotless and prepared for guests.  They also assist room attendants in ensuring they have all tools and resources to clean rooms.

Duties and responsibilities

Respond promptly to requests from guests and other departments. Identify and report preventative or other maintenance issues in public areas or guest rooms. Post caution signs. Contact other departments directly for urgent repairs. Deliver guest requests and set up furniture items in guest rooms as requested. Remove items from hallways and transport to service areas, including debris, room service food and beverage trays, unread newspapers, soiled linens, and trash placed near Housekeeper carts. Clean, maintain, and store cleaning equipment. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Support team to reach common goals. Ensure adherence to quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors. 

Qualifications and requirements 

Basic reading, writing, and math skills.

This job requires ability to perform the following: 

Carrying or lifting items weighing up to 50 pounds / 23 kilograms and ability to push/pull medium to large weights/objects

Frequently standing up and moving about the facility

Frequently handling objects and equipment to maintain the facility

Frequently bending, stooping, and kneeling

Able to work alone as well as being a team member

Other:

Communication skills used frequently when interacting with guests and employees

Basic reading, writing, and math abilities are used often when reading room assignments, completing checklists, replacing room linens and amenities

Have the ability to work a flexible schedule including nights, weekends and/or holidays