Senior Director, Digital Workspace Services- End User at FINRA in Rockville, Maryland

Job Description:

The Senior Director, Digital Workspace Services (DWS) is a strategic visionary position within the Technology leadership team. The major function for this position is to develop and drive a FINRA enterprise-wide, leading edge strategy, implementation and support within the digital workspace area. This role will have 100% ownership and oversite of all strategic projects, initiatives, and decisions for the enterprise.

Essential Job Functions:

• Provides team leadership and management


• Leads, directs, and provides a highly innovative strategic vison for the Digital Workspace Service team.


• Responsible for DWS staff performance management and continuous skills development for up to 5 managers and their teams to continuously upskill the DWS staff to ensure the everchanging workspace user needs.


• Develop and maintain a highly collaborative working relationship with the end user community, FINRA leaders, and fellow technology teams (e.g., Business Applications, Security & Network).


• Leads FINRA’s DWS engineering and operations practices.


• Own and drive the research, design, and implementation of the new workplace services/tools and overall strategy at an enterprise level. Manages the priorities and backlog as continuous transformation is to be expected.


• Own and drive user experience techniques and metrics to help drive strategy.

Provides hands-on engineering and operations management direction and support with optimizing, integrating and unifying on a wide swath of technologies including:

• Workplace and home workstations (laptops, tablets and cell phones).


• Endpoint management systems (Laptop (Windows & Apple) VDI/DaaS and BYOX).


• Internal and external customer directory services.


• Office 365 (includes Outlook and Teams) and other collaboration and related software solutions.


• Directory services (internal and external customer), along with file share storage solutions.


• Microsoft & Azure cloud services, including Power BI.


• Self-help services.


• Home office architecture and support.


• Provides hands-on engineering and operations management direction and support with integrating artificial intelligence (AI) machine learning (ML) platform workstations (e.g., ODAP, Data Bricks, Domino & etc).


• Applies the appropriate DevOps configure, build, test, deployment and operate tools and practices to automate, as well as constantly improve resiliency, compliance and price performance.


• Leverages AI within the DWS environment to constantly improve the user experience.

Leads FINRA’s DWS product management practice

• Oversees all user new product service capability rollouts. Partners with the DWS Engineering and Operations teams on developing and tracking all DWS team product features and capabilities roadmaps.


• Provides hands-on oversight to the development, implementation and operation of a multi-tier customer outreach program that is designed to enhance the customer feedback loop and promote adoption of DWS products and services.


• Leads the management of third-party vendors (e.g., Microsoft, Azure, Apple, Lenovo, Slack & etc) relationships. This includes price and contract negotiations, and the ability to influence the vendors’ capabilities and features product roadmaps.

Other Responsibilities:

• Other duties as assigned.

Education/Experience Requirements:

• Bachelor degree in Computer Science, Information Systems, Computer Engineering or related discipline with 10+ years of experience with engineering, integrating, and optimizing key technologies including workplace and home workstations (includes laptops, tablets and cell phones) end point management systems, directory services, messaging, Office 365, collaboration, VDI/DAAS, data analytics, BYOX, Microsoft/Azure cloud services, AI ML and self-help services.  Master's degree and past Financial Services industry experience preferred.


• Minimum of 5 years of managing a large digital workspace team (employees and contractors).


• Minimum of 5 years of implementing and driving user experience techniques and metrics.


• Strong knowledge with how to leverage AI within the DWS environment.


• Working knowledge in DWS Cyber Security, Network technologies, and configuration alternatives.


• Excellent written and oral communication skills.


• Excellent problem-solving skills and creating enterprise-wide strategic solutions.


• Proven highly innovative change agent who can analyze, enhance, and grow capabilities in the digital workspace at the enterprise level.


• Bachelor's Degree in Computer Science, Information Systems or related discipline and at least 10-15 years of digital workspace experience with demonstratable subject matter expertise; Master's degree and past Financial Services industry experience preferred.

To be considered for this position, please submit an application.

The information provided above has been designed to indicate the general nature and level of work of the position. It is not a comprehensive inventory of all duties, responsibilities and qualifications required.

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In addition to a competitive salary, comprehensive health and welfare benefits, and incentive compensation, FINRA offers immediate participation and vesting in a 401(k) plan with company match. You will also be eligible for participation in an additional FINRA-funded retirement contribution, our tuition reimbursement program and many other benefits. If you would like to contribute to our important mission and work collegially in a professional organization that values intelligence, integrity and initiative, consider a career with FINRA.

Important Information

FINRA’s Code of Conduct imposes restrictions on employees’ investments and requires financial disclosures that are uniquely related to our role as a securities regulator. FINRA employees are required to disclose to FINRA all brokerage accounts that they maintain, and those in which they control trading or have a financial interest (including any trust account of which they are a trustee or beneficiary and all accounts of a spouse, domestic partner or minor child who lives with the employee) and to authorize their broker-dealers to provide FINRA with duplicate statements for all of those accounts. All of those accounts are subject to the Code’s investment and securities account restrictions, and new employees must comply with those investment restrictions—including disposing of any security issued by a company on FINRA’s Prohibited Company List or obtaining a written waiver from their Executive Vice President—by the date they begin employment with FINRA. Employees may only maintain securities accounts that must be disclosed to FINRA at one or more securities firms that provide an electronic feed (e-feed) of data to FINRA, and must move securities accounts from other securities firms to a firm that provides an e-feed within three months of beginning employment.

You can read more about these restrictions here.

As standard practice, employees must also execute FINRA’s Employee Confidentiality and Invention Assignment Agreement without qualification or modification and comply with the company’s policy on nepotism.

Search Firm Representatives

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FINRA is an Equal Opportunity and Affirmative Action Employer

All qualified applicants will receive consideration for employment without regard to age, citizenship status, color, disability, marital status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any other classification protected by federal state or local laws as appropriate, or upon the protected status of the person’s relatives, friends or associates.

FINRA abides by the requirements of 41 CFR 60-741.5(a). This regulation prohibits discrimination against qualified individuals on the basis of disability, and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities.

FINRA abides by the requirements of 41 CFR 60-300.5(a). This regulation prohibits discrimination against qualified protected veterans, and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans.

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