Service Specialist III at Schneider Electric USA, Inc in North Andover, Massachusetts

Job Description:

Schneider Electric has an opportunity for a Service Specialist III in our Andover, MA location.

ONE-SENTENCE PITCH SELLING THIS JOB.

Schneider Electric creates connected technologies that reshape industries, transform cities and enrich lives.Our 13 5 ,000 employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations. Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment .

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Great people make Schneider Electric a great company.

SUMMARY : This senior level service position is responsible for servicing and troubleshooting complex system issues on time and to the customer's satisfaction and within contract guidelines. This position is also responsible for expanding product offerings to major key accounts to increase sales in HVAC through our Technician Incentive Program (TIP's) or by quoting projects and/or time and material. This position is responsible for achieving key business objectives by applying the entire scope of Schneider Electric's products, solutions, and services.

PRIMARY DUTIES AND RESPONSIBILITIES : To perform this job successfully, an individual must be able to perform each primary duty satisfactorily.

• Troubleshoots and repairs customer systems
• Develops and implements hardware selections and software applications for assigned customers
• Manages scheduled maintenance agreements
• Requests and delivers material as required
• Coordinate activities of subcontractors when necessary
• Create, load, and test system databases
• Coach and mentor junior level service personnel
• Check out and start up control systems
• Provide on-site training to customers as needed
• Suggest system improvements, modifications, etc.
• Perform warranty work
• Complete documentation for assigned tasks
• Develops multi-year customer system upgrade plans, including short- and long-term customer budgets and account plans
• Engineer small to medium projects including upgrades and enhancements
• Other duties may be assigned

We know skills and competencies show up in many different ways and can be based on your life experience. If you do no t necessarily meet all the requirements that are listed, we still encourage you to apply for the position .

QUALIFICATION S: The requirements listed below are representative of the education, experience, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary duties.

EDUCATION : Four-year (4) degree in a related technical field or related work experience

EXPERIENCE : Minimum seven years of industry work experience

SKILLS & ABILITIES

• Demonstrated ability to engineer small to medium projects
• Excellent understanding of HVAC, Security, Access Control, CCTV or other building or electronic control systems.
• Proficient in software applications including but not limited to, Microsoft Word, Excel, and Visio. Intermediate-level knowledge in application programming languages.
• Knowledge of computer network architecture.
• Intermediate-level knowledge of product and outside vendor hardware.
• Advanced knowledge of service procedures and tactics.
• Demonstrated ability to maintain and improve customer relationships through consistent delivery of highest level of customer service.
• Excellent verbal and written communication skills including, but not limited to, the ability to relate technical terminology to customers, listen effectively, persuade and influence decision-makers and solicit input from others.

PHYSICAL DEMANDS : The physical demands described here are representative of those that must be met by an employee to successfully perform the primary duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary duties. Moving over rough or uneven surfaces; recurring bending, crouching, stooping, stretching, reaching, or similar activities; recurring lifting of moderately heavy to light items. Transporting of items such as a laptop computer and luggage; driving an automobile, etc.

WORK ENVIRONMENT : The work environment characteristics described here are representative of those an employee encounters while performing the primary duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary duties. While performing the primary duties of the job, the employee is regularly exposed to outside weather conditions. Employee may work in different environments while on various job sites. Must be able to climb ladders and lift 75-pounds unassisted. Selected candidate is required to participate in the after-hours on-call rotation. May be required to report to work outside normal business hours, on holiday, or on weekends. Some overnight travel may be required.

Schneider Electric offers a robust benefits package to support our employees such as flexible work arrangements, paid family leave,401(k) match, and more. Click here to find out more about working with us: http://se.com/us/careers .

We seek out and reward people for putting the customer first, being disruptive to the status quo, embracing different perspectives, continuously learning, and acting like owners. We're recognized around the world for welcoming people as they are. We create an inclusive culture where all forms of diversity are seen as a real value for the company. See what our people have to say about working for Schneider Electric.

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Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.

Schneider Electric is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.