Customer Service Representative II at Cargill in Wichita, Kansas

Job Description:

Want to build a stronger, more sustainable future and cultivate your career? Join Cargill's global team of 160,000 employees who are committed to safe, responsible and sustainable ways to nourish the world. This position is in Cargill’s protein and salt business, where we provide wholesome, high-quality food products to a wide range of customers, from foodservice operators and grocery stores to manufacturers and exporters. 

JOB PURPOSE AND IMPACT

The Customer Service Representative I will support a moderate scale of customer service activities for our single-site team. We seek a professional to contribute to optimizing and monitoring shipping and returns including processing complex orders from customers and resolving order or delivery issues.

KEY ACCOUNTABILITIES

• Maintain systems and relationships that meet customer purchase orders request/inquires, as well as other databases related to shipments and inventory management.


• Inform customers about order status, invoices, contract balances and other information needed to complete the sale.


• Execute customer service strategies.


• Provide support to improvement projects and commitments requiring a basic understanding of customer service practices and procedures.


• Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.

MINIMUM QUALIFICATIONS

• Bachelor’s degree in a related field or equivalent experience


• Three plus years of sales supply chain or customer service experience.

PREFERRED QUALIFICATIONS

• Two to three years of SAP experience.


• Microsoft Office knowledge (Excel, Word, Outlook, Power Point, etc.).


• Knowledge with Pivot and table creation.


• Strong analytical and problem-solving skills.

This position is posted internally as well as externally.

Relocation will not be provided for this position.