Ensure schedule adherence for release requests and notify stakeholders in case of deviations.
Service Execution:
Conduct periodic data analysis, perform RCA for any targets missed and customer escalations.
Report the findings to the Service Manager.
Implement all Corrective and Preventive actions.
Deploy process as defined in the process handbook.
Prepare release notes and ensure application documents are updated to reflect the changes made.
Knowledge Management:
Ensure complete KT to support teams before any production release.
People Management:
Coach the delivery team.
Continually assess skill level and provide intervention assistance.
provide inputs for learning plans.
Conduct regular meetings with the project teams and address their issues / concerns.
Accountable to manage the workload of the team.
Provide inputs for appraisal rating, promotion recommendations and rewards and recognition.
Evaluate candidates during lateral hiring process.
Contribution to Org Initiatives:
Adhere to Organization policies and procedures.
Participate in Customer round table discussions/floor visits and share project experience.
Share best practices with the Organization and leverage Organization assets for the benefit of the project.
Business Development and Customer Relationship Management:
Report performance dashboards on a periodic basis to the customer stakeholders.
Engages with Customer and drive status report meetings.
Jointly work with the customer to prioritize improvement opportunities.
Manage all Customer requests through effective queue management (prioritization of demand).
Identify and assess service improvement opportunities.
Account Operations:
Plan resource rotation to comply with Organization / Business Unit recommended Pyramid and Span.
Coordinate shift operations and logistics effectively.
Perform task and module level estimations and conduct reviews to ensure quality of deliverables.
Provide inputs for resource level projections (like leave plans, additional resource requirements etc).
Implementation of planned Service Improvement initiatives.
Audit:
Participate and provide inputs for all audits.
Must Have Skills
Portfolio & Project mgmt (PPM)
Good To Have Skills
Spring MVC
XML
Web Services
Core Java
Maven
Technical Skills
SNo
Primary Skill
Proficiency Level *
Rqrd./Dsrd.
1
Portfolio & Project mgmt (PPM)
PL1
Required
2
Spring MVC
PL3
Desired
3
XML
PL3
Desired
4
Web Services
PL3
Desired
5
Core Java
PL3
Desired
6
Maven
PL2
Desired
* Proficiency Legends
Proficiency Level
Generic Reference
PL1
The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels.
PL2
The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects.
PL3
The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects.
PL4
The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.