Office Manager at ADESA Pennsylvania LLC in New Stanton, Pennsylvania

Job Description:

Responsibilities and Duties: 

• Provide prompt and courteous service: both on the phone and in person.  Demonstrate friendliness and proper phone etiquette with every customer.  Maintain a professional appearance consistent with the Handbook.


• Make sure customers receive prompt, efficient and courteous attention for all contacts and transactions. 


• Make sure all Department employees are thoroughly familiar with procedures for handling all aspects of customer service.


• Resolve any customer complaints in a friendly, courteous manner.  Advise the General Manager or designee of all serious complaints or incidences. 


• Coordinate recruiting and hiring procedures for office staff with Human Resources Representative per policy. 


• Develop and train all employees within the Department by company standards and guidelines.  Monitor training conducted and ensure such training is according to company policy and procedures. 


• Make sure Department is properly staffed at all times.  Control regular and overtime payroll within budgets.


• Monitor accuracy of timecard procedures.  Control and monitor overtime, vacations, leaves of absence, sick pay, worker’s compensation cases, holiday pay and other payroll related matters as they occur. 


• Prepare and conduct performance appraisals for all Department employees per company policy; maintain all wage and salary guidelines within the Department. 


• Maintain and promote positive employee relations and morale whenever possible by practicing sound leadership and human relations principles to promote teamwork at all times.  Set a good personal example of attitude and performance.  Resolve employee relations problems, complaints, suggestions, etc. Follow through and communicate employee relations problems to the General Manager or designee.  Evaluate and take positive, consistent, disciplinary action on infractions of company policies and procedures as defined in the employee disciplinary policy.  Work with the General Manager or designee and Human Resources Representative in conducting written warnings, suspensions and terminations of employees.


• Ensure proper follow-through on all directives, bulletins, schedules and accounting from the General Manager or designee or other corporate sources.  Conduct Department meetings at least once a month or as necessary to communicate Company and Department issues and build teamwork among the employees.  Maintain a good flow of communication with the yard and office personnel.


• Review monthly analysis of office related expenses and assist in preparation of office budgets.


• Prepare and oversee purchase orders, maintain inventory and order supplies and forms for the office.


• Monitor all facility conditions, vehicles, property and equipment within corporate standards for cleanliness, proper maintenance and safety.  Conduct weekly inspections to determine if appearance meets these standards and advise Facilities of all breakdown and maintenance needs immediately.  


• Make sure all Department area conditions do not threaten employee or customer safety.  Respond to and follow proper procedures on employee and customer accidents, injuries, and loss or damage to any property.  Report all incidents immediately.  Practice and instruct all employees in proper loss prevention and reaction procedures.  Report all incidents properly and immediately. 

Educational Requirements and Qualifications:  Associates Degree or equivalent required and (3) three to (5) years of management or auto auction experience preferred.  Basic computer skills are required.  Must be qualified to operate a motor vehicle and possess a valid driver’s license.

ADESA offers the following benefits to all FT Employees:

• Benefits for Full-Time Employees commence on first of month following 30 days of Employment 




• 3 Medical Plan Options, 2 Dental Plan Options and 2 Vision Plan Options 




• Health Savings Account – Portable account used to pay for medical expenses and funded with Pre-tax Deductions and Annual Employer Contributions ($400 Individual Coverage/ $800 for Family Coverage) 




• 401K Plan with 100% Employer Match on first 4% Employee Contribution 




• The following Benefits are 100% Employer Paid: 2x Salary Life Insurance, 65% Salary Short Term Disability, 2/3x Salary Long Term Disability  




• Employee Assistance Plan, Wellness Program, Sock Purchase Plan, Flexible Spending Account 




• 6 Paid Holidays, 5 Paid Sick Days, 5 Personal Days, and 10 Days of Vacation (prorated based on hire date). 




• Voluntary Benefits (Accident, Critical Illness, Identity Theft) 

#CB