Sr Analyst, Voice Services at Careerbuilder in Denver, Colorado

Posted in Other 16 days ago.

Job Description:

Senior Analyst, Voice Services - Denver, CO

Would you like to apply your technical skills in an environment in which your ability to integrate with the business and provide solutions is equally valued? Do you see yourself thriving in a truly interconnected global organization? Join Western Union as Senior Analyst, Voice Services.

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful

We're a FinTech that's using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We're a team of over 10,000 people spanning 200 countries and territories. We believe when money moves, better things happen.

Relentless pursuit of better

The Senior Analyst of Voice Services is responsible for coordinating and performing global telecommunications moves, adds and changes; acting as main point of contact between global provider internal partners and global clients alike. The senior analyst will also maintain global hardware and telecom inventory, evaluate existing telecom processes and assess global telecommunication needs. The Senior Telecommunications Analyst will interact with outside vendors and partners to validate order installs and purchased services for voice telecommunication, maintain SLA, keep track that order process implementation is on time, meeting or exceeding project timelines. It also recommends process enhancements to meet department objectives and performs related telecom duties as assigned.

For this role, you will need experience assisting with installing and maintaining networks for Voice Over IP (VOIP), preferably in an Avaya or Genesys environment, with a background in call center engineering and architecture. A confident multitasker, you will also possess excellent interpersonal and communication skills. You will also possess an eagerness to embrace and learn new cloud technologies.

Join us, and let's move money for better

Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. It's an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If you're ready to unleash your potential to help drive change through bottom-up innovation, apply now.

We're a company on the move, and we want our people to grow and develop. You'll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

We are passionate about our diversity. Our commitment is to provide an inclusive culture
that celebrates the unique backgrounds and perspectives of our global teams, while
reflecting the communities we serve.
We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status.


Annual base salary gross:  $62,439 - $103,226. The base salary range represents the anticipated low and high end of the Western Union salary range for this position. Actual salaries will vary and will be based on various factors, such as candidate's qualifications, skills, competencies and proficiency for the role. The base salary is one component of Western Union's total compensation package for employees. Other rewards and benefits include short term incentives, health insurance (several options to choose from), accident and life insurance, access to the best in class learning and development platforms, to name just a few! To view more details of our benefits, visit us here: In addition to the annual salary, this role is also eligible to receive an annual bonus.