Customer Advocate - Travel Coordinator at ModivCare in Phoenix, Arizona

Job Description:

Customer Advocate - Travel Coordinator
21-5713

The Customer Advocate - Travel is the person who assists states, health plans, facilities, and members with the coordination of air and ground transportation, meals and lodging. In addition, they provide a high level of customer service to all stakeholders as the main point of contact to call with issues or questions about non-emergency medical transportation.

ESSENTIAL FUNCTIONS

• Coordinates travel requests for members sent in from parties outlined in our contracts.


• Determines destination, mode of transportation, travel dates, financial considerations, and accommodations required


• Reviews (travel request) sent in from designated parties assigned by the client


• Books air and ground transportation requests as well as lodging using internet or phone


• Educates members on meal reimbursement process and procedures (timely submission)


• Taking calls and making calls to members to advise of their travel arrangements


• Entering notes describing the travel arrangements that were approved by the plan


• Notifying identified parties of their members' travel arrangements


• Build relationships with lodging, meals and transportation companies


• Any other duties as assigned

POSITION QUALIFICATIONS

Education

• Qualified candidates must have a high school diploma or GED

Skills & Experience

• Two (2) years of prior in-bound Call Center experience, heavy phone volume and data entry required and/or experience in a fast-paced, high-level customer service oriented environment


• Travel arrangements experience a plus


• Knowledge of Medicaid/Medicare guidelines and covered services a plus


• Superior customer service and phone skills; strong verbal communication, writing, problem-solving, time management and organizational skills.


• Must possess professional writing skills and have the ability to correspond with professionals both verbally and in writing


• Ability to accurately type 35+ words per minute


• Must have strong spreadsheet and database skills to include intermediate proficiency with Microsoft Excel, Word and Outlook


• Must be able to learn and acquire proficiency in company's proprietary software applications


• Be proactive and possess the ability to multi-task with minimal supervision


• Ability to address and discuss challenges and come to the table with a resolution when speaking with a representative from the plan

We value our team members and realize the importance of benefits for you and your family.

ModivCare offers a comprehensive benefits package to include the following:

• Medical, Dental, and Vision insurance


• Employer Paid Basic Life Insurance and AD&D


• Voluntary Life Insurance (Employee/Spouse/Child)


• Health Care and Dependent Care Flexible Spending Accounts


• Pre-Tax and Post --Tax Commuter and Parking Benefits


• 401(k) Retirement Savings Plan with Company Match


• Paid Time Off


• Paid Parental Leave


• Short-Term and Long-Term Disability


• Tuition Reimbursement


• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!!)

Salary: $14.33 - $19.10/hourly

ModivCare is an Equal Opportunity Employer.