Customer Advocate - Travel Coordinator at ModivCare in Phoenix, Arizona

Posted in Other 9 days ago.

Job Description:

Customer Advocate - Travel Coordinator

The Customer Advocate - Travel is the person who assists states, health plans, facilities, and members with the coordination of air and ground transportation, meals and lodging. In addition, they provide a high level of customer service to all stakeholders as the main point of contact to call with issues or questions about non-emergency medical transportation.


  • Coordinates travel requests for members sent in from parties outlined in our contracts.

  • Determines destination, mode of transportation, travel dates, financial considerations, and accommodations required

  • Reviews (travel request) sent in from designated parties assigned by the client

  • Books air and ground transportation requests as well as lodging using internet or phone

  • Educates members on meal reimbursement process and procedures (timely submission)

  • Taking calls and making calls to members to advise of their travel arrangements

  • Entering notes describing the travel arrangements that were approved by the plan

  • Notifying identified parties of their members' travel arrangements

  • Build relationships with lodging, meals and transportation companies

  • Any other duties as assigned



  • Qualified candidates must have a high school diploma or GED

Skills & Experience

  • Two (2) years of prior in-bound Call Center experience, heavy phone volume and data entry required and/or experience in a fast-paced, high-level customer service oriented environment

  • Travel arrangements experience a plus

  • Knowledge of Medicaid/Medicare guidelines and covered services a plus

  • Superior customer service and phone skills; strong verbal communication, writing, problem-solving, time management and organizational skills.

  • Must possess professional writing skills and have the ability to correspond with professionals both verbally and in writing

  • Ability to accurately type 35+ words per minute

  • Must have strong spreadsheet and database skills to include intermediate proficiency with Microsoft Excel, Word and Outlook

  • Must be able to learn and acquire proficiency in company's proprietary software applications

  • Be proactive and possess the ability to multi-task with minimal supervision

  • Ability to address and discuss challenges and come to the table with a resolution when speaking with a representative from the plan

We value our team members and realize the importance of benefits for you and your family.

ModivCare offers a comprehensive benefits package to include the following:

  • Medical, Dental, and Vision insurance

  • Employer Paid Basic Life Insurance and AD&D

  • Voluntary Life Insurance (Employee/Spouse/Child)

  • Health Care and Dependent Care Flexible Spending Accounts

  • Pre-Tax and Post --Tax Commuter and Parking Benefits

  • 401(k) Retirement Savings Plan with Company Match

  • Paid Time Off

  • Paid Parental Leave

  • Short-Term and Long-Term Disability

  • Tuition Reimbursement

  • Employee Discounts (retail, hotel, food, restaurants, car rental and much more!!)

Salary: $14.33 - $19.10/hourly

ModivCare is an Equal Opportunity Employer.