Database Analyst at Varian Medical Systems, Inc. in Palo Alto, California

Posted in Other 16 days ago.





Job Description:

Together, we can beat cancer.

At Varian, we bring together the worlds' best talent to realize our vision of a world without fear of cancer. Together, we work passionately to develop and deliver easy-to-use, efficient oncology solutions. If you want to be part of this important mission, we want to hear from you.

Performs highly visible on-site and remote data manipulations and transfers involving all Varian Software products and third-party data sources, which includes analysis, troubleshooting and diagnosis as needed. Works with physical and virtual environments, operating systems, databases and other software and networking technologies. Reviews scope of work for assigned tasks to ensure all hardware and software components are available. Reviews customer IT infrastructure and project plans to ensure they meet documented requirements. Completes all necessary task documentation to meet Varian's Quality processes and procedures. Keeps current on Varian products and technologies through both internal and external training and certification. Creates and maintains an account with VCS (Vendor Credentialing System). Teams with project management, local service, clinical consulting and hardware/software installation teams to provide World Class Customer Service. Provides necessary evidence to customer through established and adhoc reports that data manipulations and transfers have been carried out as specified. Coordinates other subject matter experts required to assist in performing data manipulation and transfer activities. Requires minimum supervision.


Must be available to work during local customer business hours in global time zones including EMEIA and APAC geos.

Uses pre-engineered tools and processes to perform highly visible, remote and onsite data manipulations and transfers for customers involving all Varian Software products and third-party data sources. Troubleshoots and performs analysis to deliver high quality and efficient data transfers for our customers. Works with physical and virtual environments, operating systems, databases and other software and networking technologies. Reviews scope of work for assigned tasks to ensure all hardware and software components are available. Reviews customer IT infrastructure and project plans to ensure they meet documented requirements. Completes all necessary task documentation to meet Varian's Quality processes and procedures. Keeps current on Varian products and technologies through both internal and external training and certification. Creates and maintains an account with VCS (Vendor Credentialing System). Teams with project management, local service, clinical consulting and hardware/software installation teams to provide World Class Customer Service. Provides necessary evidence to customer through established and adhoc reports that data manipulations and transfers have been carried out as specified. Coordinates other subject matter experts required to assist in performing data manipulation and transfer activities. Requires minimum supervision.

As a member of a global team adjustments in working hours may be required to accommodate business hours of global customers and internal teams.

Applicable to the Oncology Systems business only: Position must have full access to VMS client sites to perform the essential functions of this position. Many VMS clients require VMS employees and representatives to meet certain "Vendor Credentialing" requirements before they will be allowed to have access to their sites. Unless prohibited by law, position must meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during the course of VMS employment in this position.

Other Specific Functions or Duties


  • Recommend efficient product delivery timelines tailored to specific customer implementation goals and constraints.


  • Input detailed records of work performed into company information systems to ensure accurate updated customer configuration information is available to other VMS functions.


  • Maintain a high degree of professionalism and safety according to VMS guidelines and customer regulations in order to perform activities under the safest working conditions.


  • Report by means of FSR's, time sheets, expense reports, etc. regularly and in a timely fashion to ensure that accurate company statistical data on customer-oriented activities is available.


  • Complete all required installation documentation that pertains to the job being completed and update all requested and/or required data for tracking purposes as per the applicable Varian Quality processes and procedures.


  • Use prescribed problem-resolution escalation procedures and request technical assistance when necessary in a timely manner.


  • Provide feedback on products and documentation to improve processes Train, mentor, and advise new and less experienced Database Analysts in all aspects of the job. Provide feedback on performance of Database Analysts to incumbents and management.


  • Perform team leader duties as assigned on large scale projects.


  • Be fully available for the duration of projects (regular calls, go-live events). When absences are necessary, ensure role is filled by a fully informed colleague


Skills, Knowledge, Training and Certifications

Minimum Required Skills and Knowledge


  • Sound professional technical experience with system software and excellent debugging skills


  • Highly organized with detailed planning skills


  • Customer focused attitude with ability to motivate customers to complete tasks and provide feedback in a timely manner


  • Articulate and diplomatic in interpersonal communication


  • Fluency in the local language and in English, both written and spoken


  • Thorough understanding of relational database concepts


  • Ability to analyze, edit and create Structured Query Language (SQL) scripts (DDL and DML)


  • Knowledge of database administration tasks including: backups, maintenance and tuning


  • Capability to understand and troubleshoot healthcare specific data transfer mediums such as Dicom, FHIR and HL7


  • Familiar with data validation strategies


  • Understanding of the role of Varian oncology products in clinical workflow (e.g. registration, planning, treatment, follow-up)


  • Ability to communicate and demonstrate complex data concepts to both technical and non-technical audiences in writing, over teleconference and in person


  • Knowledge of PHI handling regulations of all applicable jurisdictions around the globe


  • Understanding of Radiation Oncology patient safety practices


Other Desired Skills and Knowledge


  • Comprehensive knowledge of networking protocols and troubleshooting of networks


  • Ability to communicate new or modified technical processes to other team members


  • In depth knowledge of VM and Citrix environments


Required Certifications and Training

  • Completes Varian LMS training plan specific to assigned responsibility.

Applicable to the Oncology Systems business only:


  • Meets all Vendor Credentialing requirements necessary to gain VMS client site access, unless prohibited by law. These requirements vary by client and may include, but are not limited to:



    • Proof of valid identification (photo, driver's license, SSN)


    • Criminal background checks


    • Drug screens


    • Immunizations (Hep B, MMR, Varicella, Influenza, Tetanus)


    • Annual TB testing


    • Healthcare trainings



Experience Level with Business Tools

  • Proficient with business tools such as Email, Microsoft Word, Excel, PowerPoint, Visio, Teams, SharePoint and time reporting systems (e.g. ServiceMax in SalesForce environment).

Level Description

Skill

Has an expert understanding of the job and applies knowledge and skills to complete a wide range of tasks. Consistently follows company policies and procedures to set an example for less experienced Database Analysts.

Job Complexity

Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations. Able to resolve complex issues and meet or exceed customer expectations.

Supervision

Receives minimal instruction on day to day work, and general instructions on newly introduced assignments.

Typical Education and Experience


  • Associate Degree or equivalent experience


  • 3-5 years of directly related and transferrable experience


Environment and Physical Requirements

Environment and Physical Demands

As described in job posting.

Ability to Travel

10% travel required

Fighting cancer calls for big ideas.

We envision a world without fear of cancer. Achieving this vision takes dedication and commitment from all of us, every single day. That's why we celebrate and value the distinctly beautiful and intersectional identities of each of our employees. We are a mirror of our patient-base, which allows us to innovate. Big ideas come from everywhere, and the best ideas are fostered by our unique individual experiences. At Varian, we encourage you to bring your whole self to work and believe your bold and authentic perspective will help to power more victories over cancer.

#TogetherWeFight

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