Knowledge Manager at Unisys Corporation in Blue Bell, Pennsylvania

Posted in Management 17 days ago.

Job Description:


We Believe in Better!

We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.

At Unisys, we believe in better! Here, you have the opportunity to learn new skills, apply your expertise, and solve complex problems with cutting edge technologies and solutions. You are part of a global diverse team that supports you, drives change, and delivers successful results consistently.

Our associates are at the forefront of everything we do, driving our clients' successes while giving back to communities and making this world a safer and more secure place to live and work. Our success is a direct result of the work of our people who live and breathe our Core Beliefs.Simply put, we believe in better lives. Join us!

Learn more about Unisys and our key solution offerings: Unisys, Stealth, CloudForte,InteliServe

What success looks like in this role:

  • Complete understanding and application of industry practices, principles, theories, concepts, and standards.

  • Develops/provides solutions to a wide range of difficult problems.

  • Solutions are thorough, practical, and consistent with organization objectives. Work is performed under general direction.

  • Coordinates the activities of a staff of technicians who are delivering high-quality installation and ongoing maintenance services to assigned customers, implementation, and effectiveness regarding service delivery.

  • May supervise skilled workers, and coordinate field activities for large and small teams.

  • May implements assigned training and performance directives.

  • Supports facets of service delivery for assigned programs or territories. * Performs as account relationship manager of regional accounts within the Service Desk.

  • May perform asset management coordination within field services operations, service desk and enterprise computing

You will be successful in this role if you have:

  • Possesses a minimum of three years of service delivery support experience.

  • Prior experience working in hardware break and fix, installation, desk-side software support, and service desk support.

  • Has some experience supporting teams of customer engineers in either specific installation or equipment refresh projects or ongoing break and fix support.

  • Knowledge of desktop operating systems, networking fundamentals, and requisite call management systems.

  • Ability to work with technical documentation, statements of work, and contract requirements. Ability to work with team members, peers, and external clients.

  • Must be able to work to specific service level agreement (SLA) requirements.

  • Familiarity with Microsoft Office suite, project management tools, networking protocols, and standards.