Claims Specialist - Automotive GAP at The Friedkin Group in Houston, Texas

Posted in Other 17 days ago.

Job Description:


The GAP Specialist, under the leadership of the Team Leader, Claim Adjudication, will support the process to increase the profitability of the company's finance and insurance (F&I) products and services provided to automobile dealers. The Specialist will 1) provide superior customer service to dealers, consumers, lienholders, and other customers, 2) adjust and process claims for GAP products, and 3) settle claims pursuant to company guidelines. The GAP Specialist will take action to enhance cross-functional coordination and expand internal communications within GSA.


  • Adjust/process claims from dealers, lien holders, and customers accurately and expeditiously.

  • Follow company guidelines. Meet productivity goals.

  • For each claim, verify contract information and determine coverage for vehicle specified.

  • Determine validity and reason for total loss with proper documentation.

  • Establish claim process and etiquette with customer within contract allotted time.

  • Work with customer, lien holder and insurance companies to attain required documentation.

  • Calculate actual cash values, verify limits of liability, and discern actual payoff from additional charges and late fees.

  • Calculate GAP payoff and facilitate payment to correct party.

  • Mediate interdepartmental cancellations and paper flow.

  • Assist in other claim department functions as required and maintain high customer service levels.

  • Coordinate and communicate actions within the company and with dealers.

Other duties as assigned.


Associates Degree plus 1-2 years related experience and/or training; or equivalent combination of education and experience.

  • Demonstrate excellent customer service and negotiating skills.

  • Is customer and dealer focused.

  • Is able to handle customers under difficult situations.

  • Demonstrate strong analytical and problem solving skills.

  • Demonstrate thorough knowledge of Retail installment Contracts,

  • F & I procedures and protocols, Insurances guidelines, and Lending institution collections. Is able to act as technical advisor to CS Specialists.

  • Demonstrate excellent claims administration skills.

  • Demonstrate knowledge of the company's products and their coverage and benefits.

  • Demonstrate computer skills. Is able to use computer in stressful situations.

  • Is able to support change.

  • Is able to communicate effectively -- orally and in writing.

  • Understand the company's claims productivity measurements.


Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedures manuals. Ability to write routine reports and correspondence. Ability to speak effectively with vendors and associates from corporate office.


Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.


Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

(For optimum performance, the jobholder in this position would be expected to demonstrate appropriate knowledge, skills, and abilities in the listed areas.)


Has valid driver's license. Holds a property and casualty adjusters license.


The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required on a daily basis to analyze and interpret data, communicate, and remain in a stationary position for a significant amount of the work day; and frequently access, input, and retrieve information from the computer and other office productivity devices. The associate is regularly required to move about the office and around the corporate campus. The associate is occasionally required to travel to other sites, including out-of-state, where applicable, for business. The associate must frequently move up to 10 pounds and occasionally move up to 25 pounds.


The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. While the job is generally performed in an office environment, the associate is occasionally exposed to wet and/or humid conditions, areas in which moving mechanical parts, fumes, toxic or caustic chemicals are present, and outside weather conditions. The noise level in the office environment is typically quiet, but the associate may be occasionally exposed to loud noise levels.


Minimal travel is required for this position (up to 20% of the time and on a domestic basis).

*Is legally able to work in the United States.

The Friedkin Group and its affiliates are equal opportunity employers and maintain drug-free workplaces by conducting pre-employment drug testing.