Customer Relations Representative - Bi-Lingual French Canadian at Quadient, Inc. in Irvine, California

Posted in Other 16 days ago.

Job Description:

Customer Relations Representative - Bi-Lingual French Canadian

Title: Customer Relations Representative - Bi-lingual French or French Canadian

Location: US Based Remote

Reports To: Customer Relations Lead

General Summary

General Summary

Parcel Pending is the leading provider of package management solutions for residential, commercial, retail, and university properties in the United States and Canada. We deliver over 2 million packages monthly, offering a wide range of solutions that ensure the simple and secure delivery and retrieval of packages and online orders.

In 2019, Parcel Pending was acquired by Quadient (formerly Neopost), the global leader in parcel, mailing, customer experience, and business process automation solutions. With the strength of our combined power, reach, and offerings, Parcel Pending by Quadient provides state-of-the-art solutions and world-class customer service to solve the last-mile delivery challenge.

Essential Duties/Responsibilities

We offer an exciting, fast-paced work environment, and we currently have an opportunity for aFrench, or French Canadian speaking Remote Customer Relations Representative,allowing you to make an immediate impact on our team and company. This individual will be responsible for the following:

  • Responsible for solving problems regarding registration, missing packages, courier assistance, general information, billing questions, moving registration to new residences, and escalating technical issues to the development team

  • Demonstrating empathetic, compassionate behaviors and have an even temper and communicate genuine concern and determination to make things right for our customers and our staff

  • Must have integrity with regard to time management, productivity, and team interactions

  • Must be highly organized and immediately responsive to team communications and meet deadlines

  • Must be well spoken and adept at written communications and be able to de-escalate tense situations

  • Must be an effective public speaker and trainer and flex to multiple learning styles

  • Thorough follow-up and documentation of customer and team interactions in Salesforce

  • Responsible for following process protocols and suggesting improvements as they arise

  • Perform other duties as required to support the success of Parcel Pending

Required Skills & Experience

  • This is a remote position - candidate must have high speed internet and a quiet place to work at home, free from distractions

  • This is a full-time position that requires working Saturday, Sunday, and Monday in addition to 1-2 other week days (flexible on days)

  • 1-2 years minimum recent customer service experience required - call center environment a plus

  • Bi-lingual French, or French Canadian required

  • Must be highly tech savvy and have experience working with intuitive software platforms

  • SalesForce CRM experience preferred

  • Resourcefulness and problem solving skills are imperative

  • Must be able to complete 2 full weeks of in-house training from the hours of 8:00 AM to 5:00 PM PST

  • High School Diploma required

  • Minimum 18 years of age

  • Eligible to work in the United States

  • Passing Background check and Drug Screening are required for employment

What Parcel Pending Offers You:

  • Company subsidized Medical, Dental, and Vision Insurance
  • 401(k) Retirement Plans -Company Match Offered
  • Life & Disability Insurance -Company Sponsored
  • Paid Vacation, Sick Leave, & 11 Company Holidays
  • Career & Leadership Development
  • Tuition Reimbursement Program
  • Veteran Programs
  • Company Sponsored Groups

Click HERE to learn more about Parcel Pending!

The above statements are intended to describe the general nature and levels of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Parcel Pending, a Quadient Company, is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.