Customer Relations Representative - Bi-Lingual French Canadian Irvine California
Title: Customer Relations Representative - Bi-lingual French or French Canadian
Location: US Based Remote
Reports To: Customer Relations Lead
Parcel Pending is the leading provider of package management solutions for residential, commercial, retail, and university properties in the United States and Canada. We deliver over 2 million packages monthly, offering a wide range of solutions that ensure the simple and secure delivery and retrieval of packages and online orders.
In 2019, Parcel Pending was acquired by Quadient (formerly Neopost), the global leader in parcel, mailing, customer experience, and business process automation solutions. With the strength of our combined power, reach, and offerings, Parcel Pending by Quadient provides state-of-the-art solutions and world-class customer service to solve the last-mile delivery challenge.
We offer an exciting, fast-paced work environment, and we currently have an opportunity for aFrench, or French Canadian speaking Remote Customer Relations Representative,allowing you to make an immediate impact on our team and company. This individual will be responsible for the following:
Responsible for solving problems regarding registration, missing packages, courier assistance, general information, billing questions, moving registration to new residences, and escalating technical issues to the development team
Demonstrating empathetic, compassionate behaviors and have an even temper and communicate genuine concern and determination to make things right for our customers and our staff
Must have integrity with regard to time management, productivity, and team interactions
Must be highly organized and immediately responsive to team communications and meet deadlines
Must be well spoken and adept at written communications and be able to de-escalate tense situations
Must be an effective public speaker and trainer and flex to multiple learning styles
Thorough follow-up and documentation of customer and team interactions in Salesforce
Responsible for following process protocols and suggesting improvements as they arise
Perform other duties as required to support the success of Parcel Pending
Required Skills & Experience
This is a remote position - candidate must have high speed internet and a quiet place to work at home, free from distractions
This is a full-time position that requires working Saturday, Sunday, and Monday in addition to 1-2 other week days (flexible on days)
1-2 years minimum recent customer service experience required - call center environment a plus
Bi-lingual French, or French Canadian required
Must be highly tech savvy and have experience working with intuitive software platforms
SalesForce CRM experience preferred
Resourcefulness and problem solving skills are imperative
Must be able to complete 2 full weeks of in-house training from the hours of 8:00 AM to 5:00 PM PST
High School Diploma required
Minimum 18 years of age
Eligible to work in the United States
Passing Background check and Drug Screening are required for employment
What Parcel Pending Offers You:
Company subsidized Medical, Dental, and Vision Insurance
Disclaimer The above statements are intended to describe the general nature and levels of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Parcel Pending, a Quadient Company, is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.