Parcel Pending is the leading provider of package management solutions for multifamily, residential, commercial, retail, and university properties in the United States and Canada. We deliver over 2 million packages monthly, offering a wide range of solutions that ensure the simple and secure delivery and retrieval of packages and online orders.
In 2019, Parcel Pending was acquired by Quadient (formerly Neopost), the global leader in parcel, mailing, customer experience, and business process automation solutions. With the strength of our combined power, reach, and offerings, Parcel Pending by Quadient provides state-of-the-art solutions and world-class customer service to solve the last-mile delivery challenge.
This Program Manager position is responsible for the overall operations aspects including planning, execution and successful implementation of activities in the introduction of new regional products. The Program Manager has the responsibility to ensure that the voice of operations is properly captured, and all team commitments and project contract metrics are met and communicated in a timely manner.
Leads or leverages cross functional teams to evaluate, develop and manage regional projects for new product development and ongoing lifecycle management of products and processes
Oversees and manages the operational aspects of ongoing regional projects and serves as liaison between planning, project team, and line management
Manages the development and implementation process of company's regional products and services involving departmental or cross-functional teams focused on the delivery of new or existing products and processes
Reviews status of projects and budgets; manages schedules and prepares status reports.
Monitors the project from initiation through delivery
Assesses project issues and develops resolutions to meet productivity, quality, and client-satisfaction goals and objectives
Develops mechanisms for monitoring project progress and for intervention and problem solving with project managers and clients
Communicates with stakeholders, obtains stakeholder engagement to ensure the end products or processes will solve the business problems
Communicates with clients to provide project progress, manage expectations and coordinate deliverables
Required Skills & Experience
Bachelors degree required
Minimum of 5 years of relevant experience
Demonstrated success leading teams/and/or matrix organizations
Strong business acumen and understanding of operations
Strong project management skills and proven ability to manage complex projects
Highly developed skill set in project leadership practices including ability to balance risk, effectively influence diverse teams, and ownership of responsibility for outcomes
Strong client management skills
Excellent cross functional influence skills
What Parcel Pending Offers You:
Company subsidized Medical, Dental, and Vision Insurance
Disclaimer The above statements are intended to describe the general nature and levels of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Parcel Pending, a Quadient Company, is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.