Program Manager at Quadient, Inc. in Irvine, California

Posted in Management 11 days ago.

Job Description:

Program Manager

Title: Program Manager

Date: 3.26.21

Location: US Based Remote

Reports To: VP, Program Management

General Summary

Parcel Pending is the leading provider of package management solutions for multifamily, residential, commercial, retail, and university properties in the United States and Canada. We deliver over 2 million packages monthly, offering a wide range of solutions that ensure the simple and secure delivery and retrieval of packages and online orders.

In 2019, Parcel Pending was acquired by Quadient (formerly Neopost), the global leader in parcel, mailing, customer experience, and business process automation solutions. With the strength of our combined power, reach, and offerings, Parcel Pending by Quadient provides state-of-the-art solutions and world-class customer service to solve the last-mile delivery challenge.

Essential Duties/Responsibilities

This Program Manager position is responsible for the overall operations aspects including planning, execution and successful implementation of activities in the introduction of new regional products. The Program Manager has the responsibility to ensure that the voice of operations is properly captured, and all team commitments and project contract metrics are met and communicated in a timely manner.

  • Leads or leverages cross functional teams to evaluate, develop and manage regional projects for new product development and ongoing lifecycle management of products and processes

  • Oversees and manages the operational aspects of ongoing regional projects and serves as liaison between planning, project team, and line management

  • Manages the development and implementation process of company's regional products and services involving departmental or cross-functional teams focused on the delivery of new or existing products and processes

  • Reviews status of projects and budgets; manages schedules and prepares status reports.

  • Monitors the project from initiation through delivery

  • Assesses project issues and develops resolutions to meet productivity, quality, and client-satisfaction goals and objectives

  • Develops mechanisms for monitoring project progress and for intervention and problem solving with project managers and clients

  • Communicates with stakeholders, obtains stakeholder engagement to ensure the end products or processes will solve the business problems

  • Communicates with clients to provide project progress, manage expectations and coordinate deliverables

Required Skills & Experience

  • Bachelors degree required
  • Minimum of 5 years of relevant experience

  • Demonstrated success leading teams/and/or matrix organizations

  • Strong business acumen and understanding of operations

  • Strong project management skills and proven ability to manage complex projects

  • Highly developed skill set in project leadership practices including ability to balance risk, effectively influence diverse teams, and ownership of responsibility for outcomes

  • Strong client management skills

  • Excellent cross functional influence skills

What Parcel Pending Offers You:

  • Company subsidized Medical, Dental, and Vision Insurance
  • 401(k) Retirement Plans -Company Match Offered
  • Life & Disability Insurance -Company Sponsored
  • Paid Vacation, Sick Leave, & 11 Company Holidays
  • Career & Leadership Development
  • Generous Tuition Reimbursement Program
  • Veteran Programs
  • Company Sponsored Groups

Click HERE to learn more about Parcel Pending!

Parcel Pending by Quadient does not accept unsolicited resumes and work authorization assistance is not available at this time.

The above statements are intended to describe the general nature and levels of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Parcel Pending, a Quadient Company, is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.