Totaline Counterman at Carrier Enterprise LLC in San Juan, Puerto Rico

Posted in Other 10 days ago.

Job Description:

Calle A #21 Mario Julia Ind. Park, San Juan, PR 924

General Description

In this role you will be responsible for selling parts by taking customer orders; retrieving and selling replacement parts/equipment; receiving and recording new parts inventory; maintaining warehouse organize to maintain a safe and secure environment. This job position interacts internally with all management level, as well as direct labor employees. Outside the company this job position interacts with customers and suppliers most of the time.

Specific responsibilities include, but not limited to:

  1. Responsible for promoting sales of HVAC replacement components, and aftermarket products to external/internal customers. Visiting customer's business in order to offer our line of products.

  2. Completes sales by entering purchased items into NxTrend; obtaining payment; adding purchase to credit account; issuing sales receipts.

  3. Maintains parts inventory by verifying supplies; placing orders when order-points are reached.

  4. Work in coordination with the Warranty Department to process claims and advise customers of internal policies related to returns or parts change.

  5. Provide superior customer service to customers.

  6. Notify supervisor and be part of store's needs in terms of repairs, cleaning, maintenance, and other aspects to keep the stores in neat conditions and in compliance.

  7. Maintain equipment, and parts well allocated in the showroom to attract customers.

  8. Pick-up merchandise on the general warehouse and accommodate it on the store's warehouse.

  9. In charge of deliver/pick-up equipment to our customer around the island.

  10. Stocks items by unpacking, arranging, and placing items in bins, shelves and Store's Warehouse.

  11. Maintains safe and secure environment by following safety and security standards and procedures; complying with EH&S and CE Ethics Code.

  12. Contributes to team effort by accomplishing related results as needed.

  13. Other tasks as required by the Totaline Department of Carrier Puerto Rico Inc.

Carrier Enterprise (CE) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. At CE we proudly distribute industry leading brands such as Carrier, Bryant, Payne, GREE and other brands of HVAC and Refrigeration equipment, as well as a full-line of aftermarket parts, supplies and accessories. CE has approximately 200+ locations throughout 28 states, Puerto Rico, the Caribbean, Latin America, Mexico and Canada with over 2,000+ employees. Our vast footprint, inventory and e-Commerce platform allows us to provide our customers with best in class service when they need it and where they need it.

Carrier Enterprise is dedicated to providing Comfort Excellence to the HVAC/R industry. Our vision for Carrier Enterprise is become a world-class distribution company, and achieve differentiation through the relentless pursuit of service excellence. Our customers and our employees make the difference. We have vast opportunities at our stores, distribution centers, field offices, business units and Headquarter location. We embrace the diverse experiences, backgrounds, knowledge and ideas that make up our company culture. Those experiences only strengthen our teams and our business. From our retail locations to our e-Commerce and mobile platforms our team has the tools to help you grow your career at Carrier Enterprise. See where your drive will take you!

Find out more about CE at

Carrier Enterprise is an Equal Opportunity Employer. CE offers a competitive total pay (plus bonus on sales incentives) and benefits package inclusive of health, dental, vision, life insurance and 401(k).


Ideal: Bachelor's Degree in Business Administration

Minimum: Licensed Refrigeration Technician


Ideal: 3 years

Minimum: 1 year


Fluent in Spanish. Conversational English is preferred.

Able to write/read in English & Spanish

Computer Skills

Basic Knowledge and experience using computers

Basic Knowledge in MS Excel

Basic Knowledge in MS Outlook)

Special Requirements

Valid Driver's License (Cat 8 preferred)

Forklift Experience (preferred)

EH&S Knowledge (preferred)

Other Skills

Focus on Results

Customer Focus

Negotiation Skills

Teamwork Oriented

Interpersonal Abilities


Physical Requirements

Able to lift up to 25 pounds. This position may require to be exposed to warm temperatures, sun and drive around the island.