Center Manager at FlightSafety International Inc in Lafayette, Louisiana

Job Description:

Requisition 23974

Location: Lafayette (0080)Lafayette,70507,United States (US)

Overall Objective:

The Center Manager is responsible for the overall operation of the Learning Center by performing the following duties:

Planning/Positioning Activities:

• Plan, direct and organize Center's activities to ensure FlightSafety International's overall goals and objectives are achieved while providing Customers with a quality training experience.


• Seek new ways to improve Learning Center Operations, quality of training products and Learning Center profitability on a continuous basis.


• Establish quality objectives at the Learning Center that are in support of, and consistent with, the quality objectives established for Operations.


• Prepare the Center's Business Action Plan (BAP) and updates.


• Exercise sound cost control measures.


• Analyze and justify new training equipment, capital improvements, and personnel resources.

Teamwork - Internal & External Activities:

• Establish and maintain a 'Customer oriented' business relationship with each Customer (company, client, vendor, aircraft manufacturer, etc.) impacting FlightSafety International's business served at the Center.


• Communicate to Center teammates the importance of meeting Customer, statutory and regulatory requirements.


• Coordinate with the aircraft manufacturer(s) to ensure compliance with the respective training Service Agreement(s) while promoting and maintaining a spirit of teamwork and business partnership, where applicable.


• Coordinate support of simulators and other Flight Training Devices (FTDs) with the Supervisor of Flight Training Devices and the Simulation Systems Division (SSD).


• Coordinate courseware development in conjunction with Company guidelines and with the cooperation of the Courseware Support Functional Group.


• Initiate marketing and sales activities, in conjunction with Company guidelines, and with the cooperation of the Marketing Functional Group.

Documentation/Reports Activities:

• Provide pertinent data and information to Operations personnel.


• Monitor and maintain Monthly Salary Management Report; report discrepancies, if any, to Salary Administration.


• Ensure that Learning Center Management Reviews are completed.


• Ensure the availability of resources necessary to implement and sustain the QMS including but not limited to the Preventative Action and Corrective Action processes.


• Ensure that the Quality Management System (QMS) is used to encourage continual improvement and compliance with all applicable regulations.


• Organize, direct the preparation of, and originate reports, proposals, bids, letters to Customers, and other written communication, as necessary.


• Utilize the SAP computer system to locate appropriate data concerning Customers, Instructors, training schedules, prospects, receivables, payables, and other data pertinent to the operation of the Center.

Mentoring/Managerial Activities:

• Monitor and direct the management of expenditures associated with the Manager's Fund.


• Monitor and approve Performance Appraisal preparations and appropriate merit increases for other supervisors on a timely basis.


• Appoint Center teammates to the Learning Center Quality Team.


• Provide project direction(s), set priorities and monitor staff achievement.


• Direct and/or facilitate departmental staff meetings and oversee distribution of meeting minutes to appropriate personnel.


• Coordinate and manage department staffing levels with approval from the V.P of Operations.


• Provide orientation training and training on usage of appropriate software systems, as required of each employee, as needed.


• Analyze status of all current projects/plans and keep V.P. of Operations of any problem areas or issues.


• Complete Performance Appraisal documents (6-month, annual, promotion) and conduct Performance Appraisal conferences with employees.


• Coordinate departmental personnel matters with Human Resources.


• Establish methods by which quality and efficiency are monitored in the department.


• Interface with other supervisors/managers, as needed.


• Prepare, submit and monitor annual budget for department.

Other Duties and Responsibilities:

• Prepare and deliver presentations regarding FlightSafety International products and services to potential Customers and/or organizations that have a public interest in FlightSafety International's business.


• Coordinate and act as liaison with U.S. Governmental Agencies and Foreign National Agencies on behalf of FlightSafety, as needed.

Qualification Requirements: The requirements listed below are representative of the knowledge, skill and/or ability required.

• Bachelor's degree (B.A./B.S.) from a four-year college or university preferred.


• Ten (10) years of related experience.


• Five + (5) years of management experience.


• P&L management experience.


• Minimum of six (6) months' experience in a teaching/training environment, especially where the material is designed for adults (over 18 years) participants.


• Aviation related experience in management, marketing and/or administration of technical training, highly desirable.


• Experience related to operating and/or managing a small business or corporate cost center, desired.

FlightSafety is an Equal Opportunity Employer/Vet/Disabled.