Site Support Specialist, Patient Recruitment and Retention at Moderna Therapeutics in Cambridge, Massachusetts

Posted in Other 18 days ago.

Job Description:

The Role:

Reporting to the Patient Recruitment & Retention Manager, the Site Support Specialist will play a key role in supporting the Patient Recruitment & Retention Team and engagement activities with Moderna's clinical research sites. The Site Support Specialist will work cross-functionally with Moderna's Clinical Operations group to support various study site activities.

We work collaboratively as a team, we boldly strive for excellence, we are constantly curious and committed to ongoing learning and improvement, and we are relentless in putting patients at the heart of what we do.

Here's What You'll Do:

  • Support site-specific patient recruitment and retention efforts, working with the Patient Recruitment & Retention Manager and Leads on development and execution of site-specific strategies for our participating clinical research sites

  • Assist in building communications strategy with Moderna's clinical research sites and managing relationships with study coordinators and site staff

  • Work with Patient Recruitment Manager in building out site communication database

  • Help create site engagement plans for various Moderna trials

  • Manage long-term solution for Moderna's clinical call center and be primary point of contact with vendor

  • Actively support senior management with tasks requiring quick turnaround such presentations and meeting preparation

  • Support team initiatives and special projects and assist with miscellaneous administrative tasks

Here's What You'll Bring to the Table:

  • Bachelor's degree is required

  • 1 to 3 years of health care experience within a clinic site, pharmaceutical company, CRO, patient recruitment vendor or similar organization, or experience in customer service required

  • Excellent organizational, planning, and interpersonal skills. A self-starter who motivates, is detail-oriented, has tack, diplomacy, leadership skills and who has flexible and positive approach

  • Exceptional customer service skills and ability to build strong relationships with our partners

  • Knowledge of current regulatory requirements and guidelines governing clinical research preferred

  • Proficient with MS Office Suite (Excel, Word, PowerPoint)

  • Willingness to learn, able to take direction and ability to manage multiple tasks

  • Self-motivated and comfortable with shifting priorities and change in a small company environment

Here's What We'll Bring to the Table:

  • On-site subsidized cafeteria or catered lunches

  • Company-provided iPhone

  • Free parking, monthly subway pass or a subsidized commuter rail pass

  • Free annual corporate membership to Bluebikes

  • Highly competitive healthcare coverage including: medical offered through BCBS (HMO/PPO), dental, and vision offered through VSP

  • Flexible Spending Accounts for medical expenses and dependent care expenses

  • 16 weeks of 100% paid parental leave for all new parents

  • 16 weeks 100% paid family caregiver leave

  • 20 weeks 100% paid medical leave

  • Eligible for "Moderna Month" (one month paid sabbatical after five years of service and eligible for additional one month paid sabbatical every 3 years thereafter)

  • Adoption assistance and discounts to local childcare centers, as well as access to

  • 401k (traditional and Roth offered) with 50% match on first 6% deferred. Match is vested immediately

  • A suite of Moderna paid insurance coverage, including: life insurance, short-term and long-term disability

  • Voluntary legal assistance plan

  • 15 days' vacation and 7 sick days per year, in addition to a discretionary winter shut down and 11 company paid holidays (includes 2 floating holidays)

About Moderna:

In 10 years since its inception, Moderna has transformed from a science research-stage company advancing programs in the promising-but-still-unproven field of messenger RNA (mRNA), to an enterprise with its first medicine having treated millions of people, a diverse clinical portfolio of vaccines and therapeutics across six modalities, a broad intellectual property portfolio in areas including mRNA and lipid nanoparticle formulation, and an integrated manufacturing plant that allows for both clinical and commercial production at scale and at unprecedented speed. Moderna maintains alliances with a broad range of domestic and overseas government and commercial collaborators, which has allowed for the pursuit of both groundbreaking science and rapid scaling of manufacturing. Most recently, Moderna's capabilities have come together to allow the authorized use of one of the earliest and most-effective vaccines against the COVID-19 pandemic.

Moderna's mRNA platform builds on continuous advances in basic and applied mRNA science, delivery technology and manufacturing, and has allowed the development of therapeutics and vaccines for infectious diseases, immuno-oncology, rare diseases, cardiovascular diseases and auto-immune diseases. Today, 24 development programs are underway across these therapeutic areas, with 13 programs having entered the clinic. Moderna has been named a top biopharmaceutical employer by Science for the past six years. To learn more, visit

Moderna is a smoke-free, alcohol-free and drug-free work environment.

Moderna is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, gender, age, religion, national origin, ancestry, disability, veteran status, genetic information, sexual orientation or any characteristic protected under applicable law. Moderna will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.