Dietary Aide at Anna Maria of Aurora Inc in Aurora, Ohio

Job Description:

to enhance the quality of life of our residents by providing high quality service, care and job performance in a cheerful, timely manner and by communicating, cooperating and coordinating with other departments for the benefit of our resident community.

JOB SKILLS/DUTIES

• Provide excellent customer service to residents and family members to enhance resident satisfaction and the overall dining experience.


• Work cooperatively with other departments to serve resident dining needs.


• Respond to resident and family questions and complaints in a friendly, problem solving manner.


• Serve food and beverages in dining room in accordance with residents’ dietary needs and preferences.


• Assist in scheduled cleaning duties


• Clean dining room tables, chairs, and other equipment.  Sweep, mop and vacuum floors.


• Carry soiled utensils to wash area.


• Wash and clean utensils as directed


• Clean trash receptacles, carry out garbage and keep work area clean.


• Set up meal trays, food carts and dining room as instructed.


• Distribute and collect menus as needed.


• Assist in checking diet tray before distribution


• Deliver food car, trays, etc. to designated area(s)


• Perform dishwashing/cleaning procedures


• Remove food trays from cars, dining room, etc. and take to dishwashing area


• Prepare and deliver snacks, beverages, etc. as instructed


• Effective time management—completing work within shift, clocking in and out on time, taking no more than allotted breaks (two 15 minute breaks and one 30 minute break).


• Able to cope with mental and emotional stress related to working with persons who are ill, disabled, or emotionally upset.


• Adaptability – can adapt to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected results.


• Safety and security – actively promotes and personally observes safety and security procedures, uses equipment and materials properly.


• Interpersonal skills – maintaining confidentiality, remain open to others’ ideas and exhibit willingness to try new things.


• Consistently follows the Employee Code of Conduct


• Must be able to read, write, speak, and understand the English language.


• Maintain confidentiality of all pertinent resident care information


• Knock before entering Resident’s rooms


• Perform other duties as assigned

TEAM WORK AND COMMUNICATION

• Displays teamwork by consistently assisting co-workers


• Gets along with and respects fellow employees.


• Gets along with and respects management


• Willingness to train new co-workers


• Is cooperative and helpful


• Listens to others         


• Displays cell phone etiquette – no cell phone use except during breaks or lunch


• Communicates effectively with residents, families, management and co-workers

CUSTOMER SERVICE

• Acts politely and respectfully in all interactions with family and residents.


• Responds quickly and effectively to requests from family, residents and co-workers.


• Provides resident centered care by carefully listening, being respectful, and striving to understand and meet individual needs.


• Takes responsibility for and participates in providing an excellent experience and quality of care to residents.


• Receives positive feedback from residents and families (i.e. letters from family members, employee of the month nominations, etc.)


• Maintain positive attitude and professionalism with residents, families, visitors and co-workers


• Able to handle criticism/difficult situations with resident, families and co-workers

ATTENDANCE/PERSONAL APPEARANCE

• Exhibits dependability through consistent attendance on all scheduled shifts


• Attend all mandatory trainings and departmental meetings


• Wear name badge at all times while on duty; maintain clean appropriate uniform, proper nail length, no facial piercings

EDUCATION, KNOWLEDGE, ABILITIES, AND SKILLS

• High school diploma required.  High School students working part time are exempt from this requirement.


• Ability to perform routine, repetitive tasks with frequent interruptions.


• Able to follow oral and written instructions.


• Ability to work flexible hours.


• Must meet general health requirements of the facility including routine TB tests, etc.


• Must not pose a direct threat to the health or safety of other individuals