The Receptionist is the first contact for many people entering the facility. The receptionist greets visitors, answers calls and performs clerical duties.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Answers and screens calls in a polite manner and identifies herself/himself and the organization by name.
Effectively transfers calls and pages individuals as needed.
Greets customers, i.e., family members, visitors, applicants, etc. in a friendly manner and assists when needed. Gives direction/information as needed and when necessary.
Ensures that all visitors log in and out.
Completes clerical duties as assigned, i.e., sorting mail, preparing patient charts, photocopying, etc.
Assist with administrative duties as directed.
Assures patient confidentiality.
Informs management as necessary and in a timely manner regarding supply orders.
Demonstrates the ability to carefully follow oral and written instructions.
Works well with internal and external customers and makes every effort to see that their needs are met in a respectful and courteous fashion.
Carries-out responsibilities in keeping with applicable laws, regulations, and industry standards; alert to potential for internal problems and reports concerns appropriately.
Graduation from high school or equivalent preferred. No prior experience required; will train.
SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
Sufficient mobility to negotiate physical plant.
Visual and auditory capabilities sufficient to read information and respond to verbal input.
Cognitive ability to observe and report relevant information in verbal and written formats.
Possesses communication and interpersonal relationship skills with ability to respond to events effectively.
Flexibility in work schedule and/or assignment to meet time requirements of the position and needs of the facility (which may include weekend, holiday, shift rotation and overtime hours).
Behavioral Performance Skills
Attention to Detail
Must demonstrate the ability to be alert, follows detailed procedures and ensures accuracy in data; carefully monitors processes; concentrates on routine work details and organizes and maintains a system.
Commitment to Task
Must demonstrate responsibility for actions and outcomes, and persist despite obstacles; demonstrate dependability in difficult circumstances and shows a sense of urgency about getting results.
Must demonstrate ability to clearly present information through the spoken and written word; read and interpret information; talks with staff, patients/residents, or family members
Must demonstrate the ability to recognize, respond, anticipate and prioritize delivery of services to all customers (patients/residents, families, and staff members).
Policies, Process and Procedures
Must be able to act in accordance with established guidelines; follow standard procedures in crisis situations; communicate and enforce organizational policies and procedures; recognize and constructively conform to unwritten rules and practices.
Position requires sitting for extended periods of time. Patient/resident contact.
SRN is committed to diversity in the workplace which begins with respect and opportunity for all. SRN takes affirmative action to ensure that equal employment opportunity is provided to all persons regardless of race, religious creed, color, national origin, sex, sexual orientation, gender identity, genetic information, age, ancestry, veteran status, disability or any other basis that would be inconsistent with any applicable ordinance or law. If you need a reasonable accommodation in coming to or participating in the interview process, please let us know.