Patient Service Coordinator II (40 Hours- Thursday- Sunday) at Careerbuilder in Boston, Massachusetts

Job Description:

Shift:



Thursday through Sunday


Thurs 10:00am-8:30pm


Friday 10:00am-8:30pm


Saturday 8:00am-6:30pm


Sunday 9:00am-5:30pm


Patient Check-In, Scheduling, and Payment Collection

• Greet patients and families and welcome to the clinic


• Process self-pay payments according to protocol and before checking patient in


• Manage patient check-in within EPIC and let patients know that an infusion nurse will be with them shortly


• Keep track of patients who "no show" to a scheduled infusion appointment and email to Clinic Director at the end of each shift


• Call patients scheduled for the next clinic session to confirm their upcoming infusion appointment


• Schedule and reschedule patient appointments as needed

Clinic Administration

• Work closely and collaboratively with all team members


• Assist in proper handling and filing of patient consent forms when necessary


• Maintain clinic calendar in Outlook


• Maintain clinic staff contact list including pagers, work and mobile numbers


• Update and maintain vital documents in the shared drive


• Provide assistance to patients and families and answer questions as needed


• Help maintain a warm and caring clinic environment


• Other administrative tasks and projects as assigned

Qualifications

Bachelor's degree preferred, high school diploma required



3-5 years of related experience


Proficiency with Microsoft Office


Ability to interact well with multidisciplinary teams


Strong problem-solving ability


Strong Excel skills


Ability to work independently and as a team member


Strong organizational skills


Ability to multi-task and set priorities


Familiarity with using EPIC electronic health record



EEO Statement

Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged. Apply Now