This position will lead a variety of projects and teams to apply Quest Management System (QMS) principles and tools to ensure Quest Diagnostics is efficient and effective in the delivery of its services, solutions, and processes while improving customer and employee satisfaction. This position will also be responsible for coaching others to learn and apply QMS principles and tools to their daily work.
The Quest Management System (QMS) is Quest Diagnostics' approach to using a set of proven tools and methodologies to drive successful execution of, and results from, key initiatives and day-to-day work. It is the structured way we manage, lead, and solve problems. It is built on 7 practices:
Management approach & governance
Breakthrough management and Hoshin planning
Customer insights and solutions development
Process management
Continuous improvement
Project management
Change management
Job Responsibilities
Leads projects and working teams to effectively initiate, plan, execute, monitor, and close projects
Leads projects
Leads projects through issues, roadblocks, and problems
Acts as a change agent to drive teams toward success
Guides team members to perform through issues and constraints
Owns projects
Owns the timeline, budget, resource constraints, and deliverables / results
Shifts between the "big picture" and the small-but-crucial details
Is prepared to roll up their sleeves and work through detailed issues
Manages projects
Ensures all appropriate tools are completed and used effectively (e.g., charter, gantt chart, status updates)
-Communicates
Actively communicates with project sponsors and stakeholders
Establishes regular points of communication
Manages sponsor and stakeholders expectations
Delivers the expected results
Performs root cause analysis on project shortfalls and takes corrective action as necessary
Applies QMS principles and tools toward a variety of small to medium projects as well as other necessary skills, such as:
Identifying root causes of issues and designing solutions that address them
Defining, monitoring, and controlling processes
Understanding (internal/ external) customer needs and designing solutions around them
Identifying the impacts from change and developing proactive change plans
Supports various teams to achieve their goals by facilitating on-site workshops, rapid continuous improvement events, and providing ongoing guidance or consultation
Coaches other employees on the use of various tools, concepts and practices foundational to QMS in order for Quest Diagnostics employees to build self-sufficiency, sustainability and scalability
Qualifications/ Job Requirements
Demonstrated experience (1 to 3 years) of leading projects from initiation to completion
Demonstrated experience facilitating discussions or workshops
Some experience in continuous improvement
Demonstrated experience with process management
Basic knowledge of VOC tools
General knowledge of Hoshin and breakthrough planning
Some experience leading changes
Effective written and verbal communication skills across multiple formats: formal presentations, meetings, conference calls, e-mails, and memos
Demonstrated data analysis skills
Demonstrated ability to develop strong relationships with others
Ability to handle multiple projects simultaneously
Comfortable using Microsoft Word, Excel, and PowerPoint
Additional Duties
Participation in Communities of Practice
Leading of QMS training classes
Documentation of business processes
Completion of required continued learning
Training and Education
Associates degree required
Bachelor's degree preferred
Formal training in project management or continuous improvement methodologies (e.g., Six Sigma, Total Quality Management, Lean, Theory of Constraints) desired
Provided Training (to be completed within 6 months of entering into the role)
QMS "Core Practitioner Training" (internally provided) which includes:
Customer Insights training
Process Management training
Continuous Improvement
Project Management training
Change Management training
Other (e.g., Influencing without Authority, Vertical and Horizontal Logic, Writing Business Cases)
Skills and Behaviors Critical for Success in the Role
Problem solving skills
Verbal communication skills
Written communication skills
Interpersonal skills
Decision making skills
Planning and organization skills
Results-oriented
Creative
Persistent
Composed
Able to learn new concepts rapidly
Other
0-25% travel expected (expectations shown are targeted ranges; actual travel required will vary by project and can exceed or go below targeted amounts)
Some evening work hours may be required, depending on project needs