Job Description:
RESPONSIBILITIES:
Summary:
The Claims Processor L1 position is responsible for answering at least 40 calls a day. Must get all information from technicians and customers in references to part numbers and pricing to accurately adjudicate claims.
Essential Functions:
- Provide exceptional service to our contract holders and dealer partners
- Use critical thinking skills to determine validity of warranty claims
- Provide customers with peace of mind protection for unforeseen vehicle repairs
- Answer incoming calls from a queue; respond to/resolve claims in accordance with departmental policies/procedures
- Navigate and use our administration system that stores our customer and claim information
- Fax or mail letters to customers and dealerships for additional information
- Place outbound calls to gather information as needed
- Keep up to date on the latest innovations in aftermarket products and warranties
- Keep pace in a changing and growing environment
Work Environment:
- This job operates in a professional office environment; This role routinely uses standard office equipment such as computers, phones, photocopiers and fax machines
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job
REQUIREMENTS:
- High School diploma or GED / Equivalent
- Great problem solving skills, great customer service skillset, multitasking, organized
- Customer service/ call center experience is paramount
- Must be available to interview on 4/8 (virtual zoom meeting)
- Start date is 4/21
- Two week training
- M-F 7am-7pm, have to be able to work any 8 hour shift. 7-4, 8-5, 9-6, 10-7. They can also change their schedule at any time
- Bilingual is a plus
Competencies:
- Provide Exceptional Customer Service
- Detail Oriented
- Critical Thinking and Problem Solving
- Multi-Tasking
- Communication Proficiency
- Team Player
- Ethical Conduct
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
