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The eCommerce assist manager of analytics will be responsible for producing key metrics dashboards and facilitating or publishing actionable data driven insights focused on GM's dealer network. for the eCommerce team. This critical role will work alongside existing metrics teams to take inventory of key data needs, identify gaps, drive consistency in reporting and foster collaboration @ insight generation. The team will prioritize the key areas, including: DSTAT, business KPI's, Network performance, tool specific feedback, etc. Develop strategy for ongoing dealer feedback by working with business owners, Global Connect, GM Research, and others. Establish key data views to consistently aggregate and trend. Assess and implement use of existing data tools.
Focus will be on three key areas:
a. Get help? - Leverage existing tools to instill best practices around imbedding assistance when where they are needed. (potential solution: institute chat for help in our tools.)
b. Provide tool feedback - at scale and develop trackable action plan to assess.
c. Conduct Empathy sessions (tool specific) to reflect the needs of the dealer in eCom product roadmaps.
Develop approach for voice of dealer DSAT across ecommerce space and work with GMIT and business owners to implement.
Assess current reporting capabilities including gaps and overlaps; start by "interviewing " ecom team and SME's
Lead the aggregation of key eCommerce metrics resulting in central "source" for entire team to access and use
Support individual eCom teams in developing metrics roadmaps by providing templates and tools; enable teams to track metrics in a way that is consistent framework.
Co-Develop Center of expertise in the application and use of existing business analytics tools. Partner with other key subject matter experts to aggregate data and consistently trend
Enable Data driven decisions and facilitate team deliverables
Additional Job Description
Required Skills and Qualifications:
Bachelor's degree in Business Management, Marketing, Communications, Management Information Systems
Prior Data aggregation experience- any industry
Experience with GM's suite of analytics anywhere tools: (PowerBI, Maxis, and more.)
Competitive and entrepreneurial mind-set
Ability to facilitate cross functional workshops
Change agent - with the leadership and communication skills to drive real change
Strong collaboration skills and the ability to effectively influence others
Project, technical and process management skills
Ability to manage multiple priorities and demanding timeframes
Strong organizational skills; Strong written communication skills
Proficient in MS Office products - Excel, PPT, Teams
Uses rigorous logic and methods to solve difficult problems with effective solutions
This is a remote position, the selected candidate can reside and perform the work from anywhere within the United States or choose relocate near General Motors Technical Center in Warren, Michigan #LI-Remote
To be considered for the position, please include samples and/or links to portfolios when applying. Applications without portfolios will not be considered.
PLEASE ONLY APPLY IF YOU DO NOT NEED SPONSORSHIP TO WORK IN THE UNITED STATES NOW OR IN THE FUTURE. WE ARE UNABLE TO CONSIDER CANDIDATES WHO REQUIRE SPONSORSHIP.
The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others: • Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents; • Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family; • Company and matching contributions to 401K savings plan to help you save for retirement; • Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values; • Tuition assistance and student loan refinancing; • Discount on GM vehicles for you, your family and friends.
General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.GM is proud to be an equal opportunity employer.
We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.
Equal Employment Opportunity Statements
The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us atCareers.Accommodations@GM.com. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.