Bilingual Patient Advocate (Medicaid Eligibility) at Cognizant in Cincinnati, Ohio

Posted in Information Technology 8 days ago.

Type: Full-Time

Job Description:

Patient Advocate (Medicaid Eligibility)

Cognizant (formerly Bolder Healthcare Solutions) is currently hiring for a Patient Advocate to join our team in Cincinnati, OH.  We are currently hiring for full-time schedules and are seeking professional, motivated individuals who are passionate about helping those in need.

Schedule: full time, Monday-Friday 8:00am – 4:30pm

Position Description:

The Patient Advocate will assist patients in a hospital setting with applications for benefits through Medicaid, Social Security Disability and/or hospital charity program assistance. We ensure that Medicaid, Social Security, County Indigent or other types of eligible funding for health care services is received for patients onsite at a local hospital. This includes assisting the patients and others to complete forms, applications and other paperwork. Other duties will be assigned.

Responsibilities include but are not limited to:

  • Collect and review patient information to determine patient's eligibility for Medicaid and charity programs

  • Prepare documents; review for accuracy and completeness

  • Provide technical assistance on agency issues, services, program(s)

  • Maintain and/or create files or record keeping systems. Sort, label file and retrieve documents or other materials

  • Ensure adequate documentation is maintained

  • Manage caseload (uphold daily productivity standards)

  • Computer proficiency skills are required

  • Retrieve, sustain and communicate all designated reports

  • Maintain database (This would include documentation of face-to-face and telephone patient contacts. Daily goals will be assigned and monitored)

  • Develop and maintain professional relationship with hospital staff


  • Bilingual in Spanish/English is preferred

  • High school diploma or equivalent is required

  • Degree preferred but not required

  • Must have valid driver’s license and willing to travel locally if needed

  • Background in Social Services or Customer Service is preferred

  • We are seeking professionals who are compassionate about helping those in need

  • Previous experience working with Medicaid eligibility and/or in a medical office setting is an advantage

  • Experience with EPIC system is preferred

  • Must have the ability to maintain and respect confidentiality and HIPAA guidelines

  • Must be highly effective in working objectively with a diverse group of people and must demonstrate communication, organizational, administrative and time managerial skills

  • Flexibility is a must in both schedule and job duties

  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.