Actively supports the Company's commitment to safety and its "Core Values".
Represents the Company at all times with high moral standards while adhering to the Company's "Code of Business Conduct and Ethics".
Maintains positive working relationships with associates. Fits well within the organizational culture for interacting with others. Possesses good interpersonal skills.
Serves as escalation point from the Application Analyst team.
Knowledge of technical troubleshooting approaches, tools and techniques, and ability to anticipate, recognize, and resolve technical (hardware, software, application or operational) problems.
Establishes business assessment procedures for multiple or critical applications. Plays an active or leadership role in business assessment processes and assists in the preparation of deliverables. Utilizes tools, techniques and practices for identifying and validating business opportunities. Defines success factors for potential applications or systems. Evaluates the processes and tools for risk assessment and benefits analysis. Conducts, documents and communicates basic business assessment reviews and walkthroughs.
Expertise and focus on business functional areas Engineering and Job Management.
Engineering background desired but not required
Experience using and supporting major Engineering applications such as:
AVEVA (P&ID, Electrical, Engineering, Wonderware, Piping, E3D and Clash Manager)
Autodesk (AutoCAD, Inventor, Plant3D, etc.)
Bentley (AutoPLANT, STAAD, AutoPipe, STAAD and RAM)
Other Engineering applications
Use expertise to analyze for ongoing technology performance issues, promote technological change, drive & manage pilot projects for new features / fixes of an existing technologies. Vendor contract management. Provide tier 4 support.
Has an advanced understanding of the technology need and has firsthand knowledge of solutions that might address the business need. Has an advanced understanding of the processes and procedures and provides recommendations to update those processes without being prompted.
Has strong level understanding of the technology need and has a detailed knowledge of multiple products that can be leveraged to address the business need and can generate pros and cons for each.
Monitors financial management processes and procedures for multiple IT services. Interprets how to approach IT budgeting, accounting and chargeback. Develops and implements processes designed to collect service costs. Analyzes and presents pros and cons as well as types of chargeback for IT services. Promotes alternative approaches to assigning IT Service costs.
Plans, estimates, staffs, organizes and monitors significant projects. Utilizes preferred tools, techniques and methods for estimating project cost and time. Identifies risks and vulnerabilities; creates contingency plans. Communicates reporting requirements; creates monitoring and control mechanisms. Conducts regular and ad-hoc project reviews with project team, sponsors, and clients. Maintains open communication among project participants and interested parties.
Maintains productive, long-term relationships with clients or vendors. Conducts periodic reviews of work effort, progress, issues, and successes. Creates opportunities to educate support teams on client priorities. Participates in negotiating the terms of the business relationship. Communicates to clients regarding expectations of all parties. Empowers others to establish collaborative, healthy relationships.
Handles routine tasks independently and perform other duties as assigned.
Bachelor's degree in Computer Science or equivalent job-related experience/knowledge.
4+ years' applications architecture experience.
Uses effective decision-making approaches such as consultative, command, or consensus. Differentiates assumptions, perspectives, and historical frameworks. Advises others in analyzing and synthesizing relevant data and assessing alternatives.
Streamlines the critical workflow for executing key processes. Sets priorities for addressing process problems that limit performance. Develops methods for improving and establishing controls for critical processes
Ability to discuss technical information with users, discern their needs and gather requirements and processes, while communicating in non-technical terminology.
Knowledge of Infrastructure technology, including connectivity, storage, server and workstation hardware and operating systems, printers, scanners and copiers, security, and telecommunications.
Ability to maintain confidential information in a discreet manner.
Customer-service focused and friendly.
Effective communication skills (written and verbal) with attention to detail. Develops a clear, complete understanding of needs and problems through careful listening, probing, reflecting, and summarizing. Conducts discussions that are sincere and fully expressed.
Learn and adapt quickly, work and remain calm under pressure.
This position will require working outside of normal business hours.
We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, genetic information, marital status, disability, veteran status, or other legally protected characteristic or category.