Job Description:

Housekeeping Manager

Job Locations

US-MA-Danvers

About Us

The DoubleTree by Hilton Hotel Boston North Shore is a conference center and resort located 19 miles north of Boston and offers 363 well-appointed guest rooms and suites, 31,000 sq. ft. of meeting and event space, a full-service restaurant and lounge, and a newly rebranded waterpark. We pride ourselves on the little details that have a big impact for our guests. That's why our team members strive every day to bring each guest the special comforts and acts of kindness that are unique to the brand - starting with our signature warm DoubleTree cookie welcome. Be a part of something bigger as we bring four diamond service to the Boston suburbs and Create A Rewarding Experience for our guests and our associates.

We value U.S. military experience and invite all qualified military candidates to apply.

Overview

To ensure Housekeeping Department cleans and maintains guest rooms and public space in accordance with client/guest expectations and HEI Standards of Product and Service.

Responsibilities

Oversees staff of room attendants, house persons, and inspectors by conducting daily and monthly meetings, inspecting staff work and giving guidance so that deficiencies are corrected and standards are met.
• Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline when appropriate.


• Arrange staff work schedules, determining days off, insuring staffing levels are based on occupancy and/or any current or anticipated projects. Submits payroll records, correcting errors to insure pay is on time and includes any purchased rooms, extra cleanup, cots, etc.


• Maintain and reviews computerized records for budgeting and forecasting of department expenses as well as inspection scores for housekeepers.


• Communicate both verbally and in writing to provide clear direction to staff.


• Comply with attendance rules and be available to work on a regular basis.


• Perform any other job related duties as assigned.

Qualifications

• 2 years of housekeeping experience, preferably in a comparable hotel.


• Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.


• Leadership skills to motivate and develop staff and to ensure accomplishment of goals. Able to set priorities, plan, organize, and delegate.


• Written communication skills to be concise, well organized, complete, and clear.


• Ability to work effectively under time constraints and deadlines.


• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.