Technical Account Manager - Digital Ad Tagging - 85141
Field Operations and Panel Recruitment - USA Oldsmar, Florida
JOB PURPOSE/RESPONSIBILITIES
Serve as the Technical expert for Tagging processes/products
Ability to troubleshoot and solve technical Tagging client inquiries to answer all BAU client requests
Ability to manage multiple Tagging campaigns in parallel, involving tag creation through confirmation of correct output, following standard procedures and meeting deadlines throughout.
Monitors and analyzes campaign performance and conducts QC checks. Consolidates and reports results out to clients.
Collaborates with senior analyst team to ensure deliverables are met
Responds to client requests in a timely manner; consistently follows through on issue resolution.
Escalates/engages support as required to ensure timely turnaround time to client.
Knowledgeable about or able to quickly adopt Ad Tagging processes, schedules, and products to ensure compliance and meeting of delivery schedules/SLAs. Understands relationships of processes to upstream and downstream teams.
Work across cross-functional teams as needed (Ops, Tech, Engineering, Clients, Client Services, DSMs).
Ability to easily support new assignments by transferring campaign knowledge from one campaign to another with limited additional training
Easily provide backup for other team members
JOB REQUIREMENTS
4 year college degree or 2+ years of comparable work experience
Proven record of delivering quality results on time
Uses logic to analyze data and capability to draw conclusions and convey or provide advice or consultation to business leaders
Ability to communicate clearly, concisely and effectively both verbally and in written communication
Proficient with Microsoft Office and/or Google tool suite
Proficient knowledge of ad serving, basic html, and basic javascript
Use discretion and exercise good judgment in making decisions
Respond effectively to diverse individuals and promote understanding and partnership among them
Strong interpersonal skills and the ability to get work with others effectively
Applied Nielsen Operations knowledge
Good understanding of current Nielsen business, products, and processes, including business uses and requirements
AV1
ABOUT NIELSEN
As the arbiter of truth, Nielsen Global Media fuels the media industry with unbiased, reliable data about what people watch and listen to. To discover what’s true, we measure across all channels and platforms—from podcasts to streaming TV to social media. And when companies and advertisers are armed with the truth, they have a deeper understanding of their audiences and can accelerate growth.
Do you want to move the industry forward with Nielsen? Our people are the driving force. Your thoughts, ideas and expertise can propel us forward. Whether you have fresh thinking around maximizing a new technology or you see a gap in the market, we are here to listen and take action. Our team is made strong by a diversity of thoughts, experiences, skills, and backgrounds. You’ll enjoy working with smart, fun, curious colleagues, who are passionate about their work. Come be part of a team that motivates you to do your best work!
Nielsen is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.