Bi-Lingual Service Coordinator at ALLEGHENY INTERMEDIATE UNIT in McKeesport, Pennsylvania

Job Description:

Job Title: Bi-Lingual Service Coordinator

Position Summary:
Responsible for intakes, individual assessments, coordination, and monitoring of the delivery of service coordination to high-needs Latino Families with language and cultural barriers including: case assessments and management, referrals/coordination to social service, medical, and government agencies (etc.), and linkages with interpretation assistance and English classes to promote long-term self-sufficiency. Individual will supervise navigators, trained natural helpers from client’s communities, who will connect people to services.

Duties and Responsibilities:

1. Will follow the Family Support Principles.


2. Screen/meet with clients to determine and assess gaps in service, English proficiency level, medical needs, social service and other needs, provide referrals, and track progress on a regular basis.


3. Become trained in the Conferencing and Teaming service provision model; competent in using this practice model as appropriate.


4. Develop individual plans, both short-term and long-term, to include development of English Proficiency whenever possible as well as building competence in accessing services independently.


5. Coordinate services and referrals with partner agencies, County human service providers, schools, healthcare and government entities, etc.


6. Coordinate activities of navigators/interpreters and assure proper documentation.


7. Take part in staff development and training opportunities.


8. Collect and record data, producing measurable outcomes data, as appropriate.


9. Perform Exit Interviews during last quarter to determine successes and future plans.


10.  Participate in delivery of training to external service providers.


11.  Treat everyone with respect


12.  Excellent team player with organizational and communication skills.


13. Participating in on-going training.

1. Bachelor degree is preferred (Master Degree a plus) in counseling, child development, social work, family relations, education, human services field, and (3) years of experience with immigrant services, service coordination or other social service.


2. Must have valid driver’s license and access to an automobile.  Current ACT 33/151, 34 and FBI clearances required.

1. Alert to cross-cultural differences in dealing with foreign-born clients, able to behave in culturally sensitive manner and to respond appropriately to the cultural characteristics of the clients.


2. Excellent reading, writing & speaking in English and fluent in Spanish.


3. Experience in translation-interpretation preferred.


4. Ability to interpret for men, women and children and in many kinds of settings, including medical, school, social service and public benefits offices.


5. Ability to work collaboratively with and follow direction of service coordination team and to report as required.


6. Ability to represent service coordination model to build and empower self-sufficiency and to create a more coherent system of services for refugees/immigrants across the County.


7. Ability to travel.


8. Ability to comply with the AIU Conduct policy.

Working Conditions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Sitting for extended period of time


2. Lifting, carrying, pushing, pulling 35 pounds


3. Ability to kneel, crouch, bend and reach to retrieve and handle teaching materials and supplies


4. Moving fingers and hands in a repetitive manner


5. Ability to speak clearly and distinctly when communicating with limited English speaking customers


6. Hearing clearly


7. Adequate vision to perform duties

The information contained in this job description is for compliance with Americans with Disabilities Act (ADA) and is not an exhaustive list of the duties performed for this position.  Additional duties are performed by the individuals currently holding this position and additional duties may be assigned.

Disclaimer: The preceding description is not designed to be a complete list of all duties and responsibilities required of this position.

Reports To:  Site Director

Department: FACES

Position Schedule: Monday-Friday, 8:00am-4:00pm (may vary)

Salary:  $30,000.00

Benefits:  Indivdual Benefits as outlined in the SSE Benefit Guide

To Apply: Create an on-line application and upload a cover letter, resume, PA Certificate (if applicable) and transcripts at the AIU Career Site.

Please send any questions to: recruitment@aiu3.net

The Allegheny Intermediate Unit is an equal opportunity education institution and will not discriminate on the basis of race, color, national origin, ancestry, religion, sex, sexual orientation, age, handicap, or limited English proficiency in its educational programs, services, facilities, activities or employment practices as required by Title IX of the 1972 Educational Amendments, Title VI and Title VII of the Civil Rights Act of 1964, as amended, Section 504 Regulations of the Rehabilitation Act of 1973, the Age Discrimination in Employment Act of 1975, Section 204 Regulations of the 1984 Carl D. Perkins Act, the Americans with Disabilities Act, or any other applicable federal or state statute.