Job Description:

Licensing & Renewals Specialist

Job Locations

US-MA-Lexington

Overview

As part of Mimecast's Global Go-To-Market Operations team, Licensing & Renewals is an integral component in working with our assigned Customer Development Account Managers to ensure accurate renewals and seat compliance among our existing customers. The group supports the renewals process as the initial point of contact for Customers and Partners who want to discuss the renewal of their Mimecast services. Licensing & Renewals also creates impactful data-driven upgrade campaigns for product, support, and services working with Business Analysis and Marketing.

To fulfill this role you must be an efficient, accurate and multitasking individual across a range of time sensitive activities. As one of the newer and growing teams at Mimecast, the successful candidate needs to be someone who can hit the ground running, impress from the start and show ambition to grow both individually and as part of a successful Team.

Responsibilities

As a Licensing & Renewals Specialist, you will be responsible for identifying and creating new revenue generating opportunities across our existing customer base working with the Customer Development Account Managers. You will work with our Business Analysis team to identify potential licensing opportunities that will get our customers in compliance. The L&R Specialist also ensures the accuracy of Sales Orders to ensure that results are accurately tracked and managed within our CRM system. This role reports directly to the Director, Licensing and Renewals in the US. Success in the position will be measured based on progress against defined monthly targets and MBOs.

Identify, through CRM and Business Intelligence systems, compliance opportunities from seat overages, overages in Support, and price increases for our existing customer base.
• Identify upsell opportunities for additional product/service sales to the existing base and communicate them to the Customer Development managers.


• Identify and fix any exceptions for Customers up for renewal, notify partners/customers and process renewals in a timely manner.


• Ensure accuracy of Customer & Partner Renewal Opportunities / Sales Orders within CRM system.


• Ensure Win-Win Outcomes in Customer & Partner Renewals that might require renegotiation, including annual price increases.


• Ensure both systems and processes are optimized and maximized.


• Interface regularly and closely with the Customer Development (Upsell) team and Customer Experience organization to follow through on opportunities and assist in closing these deals.


• Develop and maintain strong working relationships with Mimecast Go-To-Market Teams, Customers & Partners.

Qualifications

• Confident individual who enjoys challenges and overcoming them


• Mathematical/data analysis ability


• Strong interpersonal and relationship skills


• High attention to detail with multitasking a key requirement


• Self-driven independent worker but equally enjoys a team environment where success is measured on both performance and results


• Previous Sales Experience including negotiation skills are desirable

Reward

We offer a highly competitive rewards and benefits package including private healthcare, dental and life coverage. Mimecast is an entrepreneurial and high growth company which will provide the right candidate with a wealth of career development opportunities. All Mimecasters strive on being high performers, problem solvers, and team players with passion and integrity.

Mimecast is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. Mimecast is also committed to providing reasonable accommodations to individuals with disabilities throughout the interview and employment process, and to use our online system to apply for a position. Call us at (617) 393-7000 or send an email to krooney@mimecast.com to request reasonable accommodations.

Mimecast will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

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