Business Process Specialist at Castle Metals in Oak Brook, Illinois

Job Description:

Description

The Business Process Specialist is responsible for the design of business processes and configuration of the ERP system for Operations, which includes discrete manufacturing, warehouse management (telnet) and quality modules. This person ensures that the configured system conforms to the enterprise-wide design approach while meeting the needs of end users and maximizing value to shareholders.

The Business Process Specialist will be based out of the corporate office in Oak Brook, IL and will report to the Director of Information Technology.

A. M. Castle & Co. has over 125 years of experience as a leader in the metals service center industry. We provide exceptional benefits including but not limited to medical, dental, vision, 401K match, disability benefits and tuition reimbursement

ESSENTIAL DUTIES & RESPONSIBILITIES (performs other duties as assigned)

• Interviews business users, reviews documentation and facilitates working sessions.


• Applies knowledge of business process modeling to capture as is and to be process flows.


• Customizes functionality to satisfy business requirements and business process design.


• Performs functional tests to ensure configuration meets the Business requirements.


• Troubleshoots user issues through knowledge of Oracle workflows, forms, reports and good understanding of business functionality.


• Meets with business owners on new functionality requests and production issues and develop requirements and process flow specifications based on AIM Methodology.


• Defines and addresses change management processes within the user community.


• Promotes to-be/future state processes integration across functional organizations to ensure needed support.


• Resolves process issues utilizing pre-defined governance processes.


• Ensures that issues are escalated accordingly to the Management team.


• Coordinates system and process enablement activities including all change management components (organization impact, communications and training).


• Assists with the configuration and testing of the ERP system by handling a wide variety of tasks related to data, data integrity and data conversion.


• Applies logical and critical thinking to problems, using data/information analyses to support conclusions and proposed solutions.


• Performs ad hoc data analyses to support effective business decisions.


• Communicates the results of data analysis to peers and to project leaders, challenging status quo thinking where appropriate.


• Uses effective business relationships throughout the organization to effect process improvement and promote new approaches to business issues.

JOB REQUIREMENTS

Required Qualifications:

• High School Diploma or GED with five years of relevant experience, or Bachelor's Degree in Computer Science or similar field


• Excellent interpersonal skills with the ability to work on project teams


• Good planning and organizational skills with the ability to manage time effectively


• Flexible attitude toward work schedule and requirements, with ability to adapt to rapid changes in the work environment


• Strong verbal and written communication skills


• Proficiency in Microsoft office suite and solid data analysis skills: spreadsheet, database, basic statistic packages


• Good presentation skills


• Good knowledge and experience with process modeling


• Knowledge of the integration points between each process/functional area (depending on support role these could include Order to Cash, Procure To Pay, Forecasting and Planning, Manufacturing and Transportation)


• Ability to participate in the development and implementation of a process design for the enterprise


• Good knowledge of workflows, forms, reports and extensions for the respective modules


• Ability to work directly with end-users for training on business processes and resolution of end-user issues

Preferred Qualifications:

• Bachelor's Degree in Computer Science


• Experience in metals industry


• Work experience in project management or data analysis


• Experience supporting version 11.5.10.R2 of Oracle

We are an Equal Opportunity Employer.

Please view Equal Employment Opportunity Posters provided by OFCCP.

Company Overview:Founded in 1890, A. M. Castle & Co. is a global distributor of specialty metal and plastic products and supply chain services, principally serving the producer durable equipment, oil and gas, commercial aircraft, heavy equipment, industrial goods, construction equipment, retail, marine and automotive sectors of the global economy. Its customer base includes many Fortune 500 companies as well as thousands of medium and smaller-sized firms spread across a variety of industries. Within its metals business, it specializes in the distribution of alloy and stainless steels; nickel alloys; aluminum and carbon. Together, Castle operates service centers located throughout North America, Europe and Asia.