Customer Support Technician II at Motorola in PLANTATION, Florida

Job Description:

If you are a current Motorola Solutions employee, please click this link to apply through your Workday account.

Company Overview

At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it's helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.

Department Overview

Senior Technical Support Specialist for advanced troubleshooting

Job Description

Provide technical troubleshooting and issue resolution for Hardware, Software, & Configuration of Motorola products and solutions. Handling of both customer support and technical support questions from users, escalating to engineering when necessary.

Troubleshooting a wide range of technical issues from front end gui issues to server side application, database, or system issues. Support building and configuring new systems, assisting during the install process, deploying and managing software upgrades.

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers

Basic Requirements

High School Degree or equivalent

Must be able to obtain background clearance as required by government customer

Travel Requirements

None

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.

Apply Now