Academic Advisor -Contractor- Missouri Online Summer Institute at K12 Services in Herndon, Virginia

Job Description:

K12, a Stride Company, believes in Education for Any One. We provide families an online option for a high-quality, personalized education experience. Students can thrive, find their passion, and learn in an environment that encourages discovery at their own pace. In support of this, we are committed to creating and maintaining a culture of inclusion and diversity where our employees are passionate about serving students and families, treat one another and customers with respect, challenge each other to innovate and always strive to do better.

The mission of Stride is to provide an exemplary individualized and engaging educational experience for students by incorporating school and community/family partnerships coupled with a rigorous curriculum along with a data-driven and student-centered instructional model. Student success will be measured by valid and reliable assessment data, parent and student satisfaction, and continued institutional growth within the academic community. Join us!.

Summary: The Missouri Online Summer Institute (MOSI) Summer School Academic Advisor’s role is to provide support to students and parents to resolve problems that inhibit student learning. The advisor works with enrolled students and their families to ensure the students stay highly engaged in the curriculum and maintain a positive learning experience in the virtual summer school program. The Summer School Academic Advisor will report directly to the Summer School Liaison.

Essential Functions:   Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• Welcome new families into the school by facilitating on-boarding activities to orient students and families


• Ensure the on-boarding of students is done appropriately through the PEAK platform


• Establish positive relationships with students and parents through office hours, calls, emails, etc.


• Facilitate engagement interventions (list will be provided)


• Plan and facilitate trainings for students and parents to assist them with components and features of the LMS (navigation, schedule, assignments, school calendar, syllabi, etc.)


• Establish and maintain regular office hours online


• Actively monitor student progress and assist them by implementing strategies that will help get them back on track (escalate students to the teachers and school’s program POC)


• Regularly communicate with students and parents about academic standing and course progress (send email, make phone calls, set up online meetings, engage appropriate parties, prepare and facilitate as necessary, etc.)


• Identify students who are disengaged and develop plans to work with the student and parent to get them successfully back on track to prevent withdrawal


• Assist students with getting the appropriate help when needed (Customer Care, Tech Support, etc.)

Supervisory Responsibilities: This position has no formal supervisory responsibilities.

Minimum Required Qualifications:   

• High school diploma AND


• Two (2) years of college AND


• Two (2) years of experience in education OR


• Equivalent combination of education and related experience


• Bachelor’s degree and professional experience preferred

Certificates and Licenses: None required

Other Required Qualifications: 

• Strong written and verbal communication skills


• Excellent problem-solving skills


• Organizations skills, multi-tasking abilities


• Customer service focus


• Adaptable and comfortable in a fast-paced work environment


• Experience coordinating academically-oriented clubs and extra-curricular activities


• Familiarity with the online learning experience


• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint); Web proficiency


• Ability to clear required background check

Desired Qualifications:  

• Experience coordinating academically oriented clubs and extracurricular activities preferred.

Work Environment: 

• This is a home-based position; No travel required

The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.  All employment is “at-will” as governed by the law of the state where the employee works.  It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer. 

Stride, Inc. is a Federal Contractor, an Equal Opportunity/Affirmative Action Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status age, or genetics, or any other characteristic protected by law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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