Content Specialist at Construct Connect in Cincinnati, Ohio

Job Description:

What You Will Do:

The Content Specialist is responsible for managing and building relationships with key stakeholder sources for the purpose of collecting information on public and private construction projects. The Content Specialist manages projects in all phases of the construction project lifecycle from planning through the post bid phase. This position involves telephone work, internet research, document management and data entry. A Content Specialist must be able to build productive relationships with industry sources. This individual must have excellent communication skills and proficiency. Construction news reporting experience strongly desired. This department is a fast-paced multi-tasked publishing environment.

Your Day to Day Essential Duties

• Establish productive relationships with industry


• Create and manage data for assigned


• Responds to customer inquiries as


• Conduct telephone calls to assigned sources to obtain project information, plans and specifications and other bidding documents, as well as updating existing and developing new


• Create and update private and public project reports in the pre-design, design, bid and post bid stages of the construction process based on information obtained from sources, including general contractors, architects, engineers, developers, construction managers, public & private


• Work closely with reprographers to coordinate delivery and processing of plans, specs and


• Communicate with team members on design news and new projects obtained through daily websites or other sources that automatically send bidding news to the plan room, especially if a difficult source is


• Create new bidding projects from plans and specifications, according to our


• Maintain the quality of content within our CRM and secure news, plans and specifications according to our operating


• Prepare check requests for plan fees and/or deposits on plans and specifications per Content protocol


• Respond to email and voice mail in a timely manner according to Content


• This job description in no way implies that the duties listed here are the only ones that team members can be required to perform

What You Bring to the Team

• Bachelor’s degree OR 6 months of successful experience in another role within ConstructConnect OR Associates degree and 2 year of experience in a corporate environment or HS diploma and 3 years’ experience in a corporate


• Ability to work independently as well as with a team


• Highly energetic with a desire to surpass goals set


• Ability to work well under pressure


• Adaptable to learning the construction bid process and terms used


• Experience in customer service or call center preferred but not required


• Have the ability to conduct outreach primarily via Phone, but also demonstrate proficiency in internet research and


• Typing proficiency 35 wpm


• Intermediate level in Microsoft Word and

Physical Demands and Work Environment:

• Must be able to remain in a stationary position 50% of the working day


• Needs to occasionally move about the office to communicate with staff and attend meetings


• Constantly operates a computer


• Frequently communicates verbally with peers and management


• Must be able to analyze detail close-up

Operations